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Las Vegas 2008: Education
Posted 05/27/2008

Sessions are listed by track: Executive & Leadership; Sales & Sales Management; Operations; Health, Safety & the Environment; Technology; Industry Workshops; and Specialty Events & Peer Networking.

Executive & Leadership
September 8
8:00 a.m. – 10:00 a.m.
Manufacturer Rep Forum: Best Practices & Competitive Advantage for the Independent Manufacturer
Representative Firm
Co-sponsored by the ISSA Manufacturer Representatives’ Council and the Manufacturers Representatives of America, Inc.
Michael Marks
Don’t miss this informative and provocative look at what separates the best rep firms from the rest. Learn about recent channel research that demonstrates the effectiveness of the independent rep over the factory sales force and about the core business practices of high-growth rep firms.

10:45 a.m. – 11:45 a.m.
The Direction of the World of Cleaning
Ian Greig, moderator; James P. McClure, Jim Fischer, Mark McKenzie,
Lee Old, panelists
Come listen to some of the industry’s leaders discuss issues affecting our business today and how best to overcome the accompanying challenges.

1:45 p.m. – 2:45 p.m.
Industry Career Coach Panel: Adding Value
Through Effective Management & CIMS
Sponsored by YES
Panel Discussion
Learn how facility service providers have used the Cleaning Industry Management Standard (CIMS) to more efficiently operate and provide quality services, and learn how distributors and manufacturers are using CIMS to offer value beyond traditional sales.

Profitable Growth in Turbulent Economic Times
Michael Marks
Discover effective economic-cycle practices specifically tailored to the cleaning industry in this timely talk and find out how to draw on practical steps that can be used in pricing, territory management, prospecting, cost management, and more.

Improving Your Quality-Control IQ
Charles Crowe
Put your own perceptions of quality control to the test in this candid session that presents a different quality-control approach—one that uses the teachings of Edward Deming, Stephen Covey, and others who focus on process-driven results rather than futilely trying to control those you need to trust to make your operations a success.

3:00 p.m. – 4:00 p.m.
Competing for Sales Talent: Finding Knockouts, Not Knockoffs
Sponsored by Sanitary Maintenance
Bryan Arzani
Find out what headhunters wish they knew about hiring “knockout” salespeople and the differences between pretenders and producers through fun, accurate, and user-friendly tactics to interview anyone, anytime, anywhere.

Beyond Clean: Advanced Environmental Discussion for Executives
Sponsored by Atlas Paper Mills
Stephen Ashkin
If you’ve got the basics of green cleaning down pat, it’s time to move ahead of the curve. What does it mean to work beyond products and services to truly advance your operation into an environmentally conscious organization? Find out about LEED certification for your own facility, greening the supply chain, running vehicles on bio-diesel, driving hybrid cars, facility energy reductions, and much more.

A Best-Practice Approach to Innovation and New-Product Introduction
Michael Marks
This challenging and entertaining seminar teaches you how to apply Peter Drucker’s and Clayton Christiansen’s acclaimed teachings to shake up your product launches for better results. Whether you’re from manufacturing, distribution, or a rep firm, you’re bound to walk away with valuable research information.

The Skills of Motivation: Bring Out the Best in Yourself and Others
Peter Land
In this session, you’ll learn and practice some of the key motivation skills of effective leaders, including ensuring that team members take timely action to secure required resources to accomplish their goals and that you create a climate that motivates the team to enthusiastically work together to accomplish the mission and serve customers.

Selling Services: Inside the Head of the New Purchasing Manager
Jim Haining
Forget facility managers: The new decision-maker on the block is the professional purchasing manager, who’s taking over service-contract negotiations at an increasing rate. Find out who these new decision-makers are and what they look for from cleaning-service providers.

4:15 p.m. – 5:15 p.m.
Seventh Annual Women’s Forum: Improvise This!
Molly Cox
Attend this forum and acquire improv skills to increase your confidence, spontaneity, and quick thinking. This is a highly interactive, practical, and fun program that facilitates development of your intuition, team interaction, and creative problem solving.

Distributor Peer Exchange Session: Powering Goals From the Bottom Up:
Action Plans for Distribution Managers
Peter Land
This interactive session helps decision-makers within a distributor organization learn to identify, set, prioritize, and measure organizational goals and contingency plans at their actionable levels of leadership. Immediately following the session, join others for the Peer Exchange Networking Reception.

Creating an Uncontestable Business Model
Dave Frank
Today’s sanitary-supply business climate is hypercompetitive. Margin compression, consolidation, changing influencers, and invisible competitors create great uncertainty. Learn about these market forces in this session, plus ways to establish an uncontestable business model using the new ISSA Cleaning Industry Management Standard, dollarization techniques, and boardroom selling tools.

BSC Peer Exchange Session: Cleaning NOT as Usual—Profit Through Diversifying Your Business
Sponsored by Contracting Profits
Panel Discussion
Take this great opportunity to step back from every-day business to discuss and evaluate new ways to meet growing customer needs with your most valuable assets: flexibility and people. Afterwards, join others for the Peer Exchange Networking Reception.

September 9
8:00 a.m. – 9:00 a.m.
Featured Session
The Bigness of Smallness
John Moore
Small businesses dream of being big, but once they achieve it, it’s time to act small again. Paradoxical? Yes. Impractical? No. Deep down, you know that being big can be bad. John Moore, marketing mastermind behind Starbucks and Whole Foods, offers actionable methods for how small businesses can look bigger and, conversely, how big businesses can appear smaller.

9:15 a.m. – 10:15 a.m.
Succession: Are You Ready to Pass the Mantle?
Sponsored by Contracting Profits
Bart Basi
The two greatest threats facing your business today are not competition or the economy; they are lack of succession planning and the potential for estate taxes. Don’t let your business or estate become assets of the government and taxing bodies after decades of hard work—attend this vital session!

Featured Session
Legal Quiz Show & Sing-Along: Everything You Ever Wanted to Know
About Employment Law
Mark Toth
Take part in this highly energetic session on the latest developments impacting labor management and learn everything you ever wanted to know about employment law (but didn’t want to pay a lawyer to ask); then, participate in an entertaining and educational quiz show.

Featured Session
Contented Cows Give Better Milk
Richard Hadden
Learn to reduce turnover, build commitment, and grow your profits in this entertaining, practical, and content-packed presentation. Also, discover how cleaning can be sexy enough to keep your work force committed, productive, and profitable—if you take the right approach.

How to Win Whether You’re Buying or Selling Your Company
Bart Basi
At any given moment, your business should be in a position to buy another or be sold with maximum benefit. Are you ready for either move? Now is the time to consider one or both sides of the transaction. Gain expert insight and ask your burning acquisition questions during this informative session.

Keynote Address
Wednesday, September 10, 8:30 a.m. – 10:00 a.m.

DR. BILL COSBY
It’s Your Job to Feel Good
Put away the financial statements, set aside your customers’ complaints, and join Dr. Bill Cosby, one of America’s most renowned comedic entertainers, as he leads the ISSA/INTERCLEAN® audience on a journey to find the true, and often very funny, fundamentals of working life!

Listen as Cosby humorously explains that “You better love what you do; otherwise, it sure won’t love you!” He’ll help you ponder what the world would be like without your job and why more people should focus on the personal side of business, especially in the cleaning industry.

You won’t want to miss this memorable keynote by one of America’s funniest entertainers as he makes you think twice about your business perspective.

Bill Cosby has enjoyed a career spanning five decades of concerts, television, films, commercials, and books. He starred in the groundbreaking I Spy and the landmark series The Cosby Show, and has created the animated hits Fat Albert and Little Bill.

He started out in the U.S. Navy and in such odd jobs as bartending before his career as a comedian began. He also earned his master’s degree in 1972 and his doctorate in education in 1977 from the University of Massachusetts. Cosby has produced scores of comedic recordings as well as best-selling books, including Fatherhood, Love and Marriage, Childhood, Time Flies, and his latest release, Come On People! On the Path From Victims to Victors.

September 10
10:00 a.m. – 11:00 a.m.
Growth! The Right Reason and Right Time
Don Aslett
Hear from this renowned 50-year veteran of the industry, who has taken cleaning operations from a one-man show to national presence. Topics include the differences between budget and employee management and how to maximize both.

Sales & Sales Management
September 8
8:00 a.m. – 10:00 a.m.
Manufacturer Rep Forum: Best Practices & Competitive Advantage for the Independent Manufacturer
Representative Firm
Co-sponsored by the ISSA Manufacturer Representatives’ Council and the Manufacturers Representatives of America, Inc.
Michael Marks
Don’t miss this informative and provocative look at what separates the best rep firms from the rest. Learn about recent channel research that demonstrates the effectiveness of the independent rep over the factory sales force and about the core business practices of high-growth rep firms.

10:45 a.m. – 11:45 a.m.
It’s Not E-Commerce, It’s R-Commerce
Terry Brock
Today’s technology advantage is not about electronics (e-commerce), it’s about relationships (r-commerce). This entertaining and highly educational session helps you learn to build relationships that are right for both parties. Plus, discover ways to boost productivity and profitability by leveraging key technologies for building relationships in business.

The Direction of the World of Cleaning
Ian Greig, moderator; James P. McClure, Jim Fischer, Mark McKenzie,
Lee Old, panelists
Come listen to some of the industry’s leaders discuss issues affecting our business today and how best to overcome the accompanying challenges.

1:45 p.m. – 2:45 p.m.
Profitable Growth in Turbulent Economic Times
Michael Marks
Discover effective economic-cycle practices specifically tailored to the cleaning industry in this timely talk and find out how to draw on practical steps that can be used in pricing, territory management, prospecting, cost management, and more.

Sales Tips for Supporting Green Schools
Sponsored by SCA Tissue
Rochelle Davis
As more states and school districts are enacting policies to “green” schools, the marketplace is evolving to include a wide variety of highly effective enviro-friendly products. As a result, schools are looking for help in navigating the new janitorial market landscape. Learn how you can best meet the needs of a growing educational-facility market and become a key player in the transition to green cleaning.
Building an Effective Redistribution Program
Sponsored by SSWA
Dave DeWalt
This session examines the factors that distributors must consider in order to take advantage of sourcing through wholesale redistributors. The speaker presents a disciplined approach to deciding the right product mix to buy from a wholesaler. Learn how to analyze the impacts of product cost, cost avoidance, inventory turns, and growth opportunities on the bottom line.

3:00 p.m. – 4:00 p.m.
Competing for Sales Talent: Finding Knockouts, Not Knockoffs
Sponsored by Sanitary Maintenance
Bryan Arzani
Find out what headhunters wish they knew about hiring “knockout” salespeople and the differences between pretenders and producers through fun, accurate, and user-friendly tactics to interview anyone, anytime, anywhere.

A Best-Practice Approach to Innovation and New-Product Introduction
Michael Marks
This challenging and entertaining seminar teaches you how to apply Peter Drucker’s and Clayton Christiansen’s acclaimed teachings to shake up your product launches for better results. Whether you’re from manufacturing, distribution, or a rep firm, you’re bound to walk away with valuable research information.

Selling Services: Inside the Head of the New Purchasing Manager
Jim Haining
Forget facility managers: The new decision-maker on the block is the professional purchasing manager, who’s taking over service-contract negotiations at an increasing rate. Find out who these new decision-makers are and what they look for from cleaning-service providers.

Pocket-Sized Technology: Packing a Powerful Punch
Terry Brock
This power-packed session covers the latest sales and productivity-boosting tools that you can implement immediately in your distribution or cleaning operation. View live demonstrations and see how other industries are using PDAs, smart phones, Internet-enabled transcription devices, and more to ricochet ahead of the competition.

4:15 p.m. – 5:15 p.m.
Distributor Peer Exchange Session: Powering Goals From the Bottom Up: Action Plans for
Distribution Managers
Peter Land
This interactive session helps decision-makers within a distributor organization learn to identify, set, prioritize, and measure organizational goals and contingency plans at their actionable levels of leadership. Immediately following the session, join others for the Peer Exchange Networking Reception.

Creating an Uncontestable Business Model
Dave Frank
Today’s sanitary-supply business climate is hypercompetitive. Margin compression, consolidation, changing influencers, and invisible competitors create great uncertainty. Learn about these market forces in this session, plus ways to establish an uncontestable business model using the new ISSA Cleaning Industry Management Standard, dollarization techniques, and boardroom selling tools.

BSC Peer Exchange Session: Cleaning NOT as Usual—Profit Through Diversifying Your Business
Sponsored by Contracting Profits
Panel Discussion
Take this great opportunity to step back from every-day business to discuss and evaluate new ways to meet growing customer needs with your most valuable assets: flexibility and people. Afterwards, join others for the Peer Exchange Networking Reception.

September 9
8:00 a.m. – 9:00 a.m.
Featured Session
The Bigness of Smallness
John Moore
Small businesses dream of being big, but once they acheive it, it’s time to act small again. Paradoxical? Yes. Impractical? No. Deep down, you know that being big can be bad. John Moore, marketing mastermind behind Starbucks and Whole Foods, offers actionable methods for how small businesses can look bigger and, conversely, how big businesses can appear smaller.

September 10
10:00 a.m. – 11:00 a.m.
Growth! The Right Reason and Right Time
Don Aslett
Hear from this renowned 50-year veteran of the industry, who has taken cleaning operations from a one-man show to national presence. Topics include the differences between budget and employee management and how to maximize both.

From Here to Sustainability: Profits & Pitfalls of the Green Economy
Joel Makower
Environment-conscious customers pay close attention to the environmental impacts of everything you do. How do you create and communicate an environmental strategy, especially when, like most companies, you’re less than perfect? The speaker, hailed by the Associated Press as the “guru of green business practices,” offers real-world advice and inspiration on how to navigate the path to sustainability.

September 11
9:00 a.m. – 9:45 a.m.
Bidding and Estimating Cleaning Costs in 2008
Bill Griffin
Find out why this session sells out in every city it visits. Learn the latest techniques and information on preparing winning proposals for all types and sizes of accounts. Topics range from determining realistic pricing to analyzing production rates, insurance, and bonding issues to independent contractors. Learn how to estimate job costs and prepare bids that are profitable, accurate, and effective.

Operations
September 8
10:45 a.m. – 11:45 a.m.
The Direction of the World of Cleaning
Ian Greig, moderator; James P. McClure, Jim Fischer, Mark McKenzie,
Lee Old, panelists
Come listen to some of the industry’s leaders discuss issues affecting our business today and how best to overcome the accompanying challenges.

1:45 p.m. – 2:45 p.m.
Profitable Growth in Turbulent Economic Times
Michael Marks
Discover effective economic-cycle practices specifically tailored to the cleaning industry in this timely talk and find out how to draw on practical steps that can be used in pricing, territory management, prospecting, cost management, and more.

Improving Your Quality-Control IQ
Charles Crowe
Put your own perceptions of quality control to the test in this candid session that presents a different quality-control approach—one that uses the teachings of Edward Deming, Stephen Covey, and others who focus on process-driven results rather than futilely trying to control those you need to trust to make your operations a success.

Building an Effective Redistribution Program
Sponsored by SSWA
Dave DeWalt
This session examines the factors that distributors must consider in order to take advantage of sourcing through wholesale redistributors. The speaker presents a disciplined approach to deciding the right product mix to buy from a wholesaler. Learn how to analyze the impacts of product cost, cost avoidance, inventory turns, and growth opportunities on the bottom line.

3:00 p.m. – 4:00 p.m.
Beyond Clean: Advanced Environmental Discussion for Executives
Sponsored by Atlas Paper Mills
Stephen Ashkin
If you’ve got the basics of green cleaning down pat, it’s time to move ahead of the curve. What does it mean to work beyond products and services to truly advance your operation into an environmentally conscious organization? Find out about LEED certification for your own facility, greening the supply chain, running vehicles on bio-diesel, driving hybrid cars, facility energy reductions, and much more.

The Skills of Motivation: Bring Out the Best in Yourself & Others
Peter Land
In this session, you’ll learn and practice some of the key motivation skills of effective leaders, including ensuring that team members take timely action to secure required resources to accomplish their goals and that you create a climate that motivates the team to enthusiastically work together to accomplish the mission and serve customers.

4:15 p.m. – 5:15 p.m.
Seventh Annual Women’s Forum: Improvise This!
Molly Cox
Attend this forum and acquire improv skills to increase your confidence, spontaneity, and quick thinking. This is a highly interactive, practical, and fun program that facilitates development of your intuition, team interaction, and creative problem-solving.

Distributor Peer Exchange Session: Powering Goals From the Bottom Up: Action Plans for Distribution Managers
Peter Land
This interactive session helps decision-makers within a distributor organization learn to identify, set, prioritize, and measure organizational goals and contingency plans at their actionable levels of leadership. Immediately following the session, join others for the Peer Exchange Networking Reception.

BSC Peer Exchange Session: Cleaning NOT as Usual—Profit Through Diversifying Your Business
Sponsored by Contracting Profits
Panel Discussion
Take this great opportunity to step back from every-day business to discuss and evaluate new ways to meet growing customer needs with your most valuable assets: flexibility and people. Afterwards, join others for the Peer Exchange Networking Reception.

September 9
9:15 a.m. – 10:15 a.m.
How to Sell Green Cleaning Without Greenwashing
Sponsored by Corporate Express
Scot Case
Find the “devil in the details” within the marketing hype known as “greenwashing” and discover how you can cut through the clutter for yourself and your customers. Learn from mistakes made in the consumer and commercial markets and get practical advice for how those same lessons can help you better market to truly win the loyalty of environmentally conscious buyers.

Featured Session
Legal Quiz Show & Sing-Along: Everything You Ever Wanted to Know About Employment Law
Mark Toth
Take part in this highly energetic session on the latest developments impacting labor management and learn everything you ever wanted to know about employment law (but didn’t want to pay a lawyer to ask); then participate in an entertaining and educational quiz show.

Featured Session
Contented Cows Give Better Milk
Richard Hadden
Learn to reduce turnover, build commitment, and grow your profits in this entertaining, practical, and content-packed presentation. Also, discover how cleaning can be sexy enough to keep your work force committed, productive, and profitable—if you take the right approach.

10:30 a.m. – 11:30 a.m.
Supervisor Skill Builder: Avoiding People-Skill Pitfalls
Nancye Combs
Learn the 10 biggest mistakes supervisors make and how to avoid them. Plus, discuss the reality that people work for people, not companies, and the implications that has on your organization’s motivation. In addition, learn how to coach employees, including how to influence performance through motivation and inspiration.

From Floating Cities to Your Facility: Pandemic Preparedness
Sponsored by Sanitary Maintenance
Dave Forney
The cruise ship industry has been on the forefront of responding to global public-health challenges. These expert health inspectors share valuable insight regarding how one industry prepares against, inspects for, and at times handles actual outbreaks, such as SARS, influenza, and norovirus. Discuss how public-health concerns are changing the face of cleaning and maintenance and what you can do to better protect your occupants.

September 10
10:00 a.m. – 11:00 a.m.
Growth! The Right Reason and Right Time
Don Aslett
Hear from this renowned 50-year veteran of the industry, who has taken cleaning operations from a one-man show to national presence. Topics include the differences between budget and employee management and how to maximize both.

September 11
8:00 a.m. – 8:45 a.m.
The Brighter Side of the Broom
Don Aslett
Finding the fun, humor, and even spirituality in the cleaning industry makes it come alive for our family, clients, co-workers, and bosses. Focusing on and emphasizing the brighter side helps our image, popularity, efficiency on the job, and the treatment we receive. Learn how to put cleaning in its proper place of importance, through laughter, humanizing our profession, and showing how essential it is in all aspects of life.

9:00 a.m. – 9:45 a.m.
Bidding and Estimating Cleaning Costs in 2008
Bill Griffin
Find out why this session sells out in every city it visits. Learn the latest techniques and information on preparing winning proposals for all types and sizes of accounts. Topics range from determining realistic pricing to analyzing production rates, insurance, and bonding issues to independent contractors. Learn how to estimate job costs and prepare bids that are profitable, accurate, and effective.

Health, Safety & the Environment
September 8
1:45 p.m. – 2:45 p.m.
Green Cleaning Fundamentals: Overcoming Confusion and Getting Down to Business
Sponsored by Housekeeping Solutions
Stephen Ashkin
Don’t have time to sort through all the confusion regarding the growing environmental requirements for our industry? Let acclaimed expert Stephen Ashkin do it for you. Learn how best to define “green” in context of this industry, the most common roadmaps used by building owners and facility managers, whether to certify or not to certify, and more.

Sales Tips for Supporting Green Schools
Sponsored by SCA Tissue
Rochelle Davis
As more states and school districts are enacting policies to “green” schools, the marketplace is evolving to include a wide variety of highly effective enviro-friendly products. As a result, schools are looking for help in navigating the new janitorial market landscape. Learn how you can best meet the needs of a growing educational facility market and become a key player in the transition to green cleaning.

3:00 p.m. – 4:00 p.m.
Beyond Clean: Advanced Environmental Discussion for Executives
Sponsored by Atlas Paper Mills
Stephen Ashkin
If you’ve got the basics of green cleaning down pat, it’s time to move ahead of the curve. What does it mean to work beyond products and services to truly advance your operation into an environmentally conscious organization? Find out about LEED certification for your own facility, greening the supply chain, running vehicles on bio-diesel, driving hybrid cars, facility energy reductions, and much more.

September 9
9:15 a.m. – 10:15 a.m.
How to Sell Green Cleaning Without Greenwashing
Sponsored by Corporate Express
Scot Case
Find the “devil in the details” within the marketing hype known as “greenwashing” and discover how you can cut through the clutter for yourself and your customers. Learn from mistakes made in the consumer and commercial markets and get practical advice for how those same lessons can help you better market to truly win the loyalty of environmentally conscious buyers.

10:30 a.m. – 11:30 a.m.
From Floating Cities to Your Facility: Pandemic Preparedness
Sponsored by Sanitary Maintenance
Dave Forney
The cruise ship industry has been on the forefront of responding to global public-health challenges. These expert health inspectors share valuable insight regarding how one industry prepares against, inspects for, and at times handles actual outbreaks, such as SARS, influenza, and norovirus. Discuss how public-health concerns are changing the face of cleaning and maintenance and what you can do to better protect your occupants.

September 10
10:00 a.m. – 11:00 a.m.
From Here to Sustainability: Profits and Pitfalls of the Green Economy
Joel Makower
Environment-conscious customers pay close attention to the environmental impacts of everything you do. How do you create and communicate an environmental strategy, especially when, like most companies, you’re less than perfect? The speaker, hailed by the Associated Press as the “guru of green business practices,” offers real-world advice and inspiration on how to navigate the path to sustainability.

Technology
September 8
10:45 a.m. – 11:45 a.m.
It’s Not E-Commerce, It’s R-Commerce
Terry Brock
Today’s technology advantage is not about electronics (e-commerce), it’s about relationships (r-commerce). This entertaining and highly educational session helps you learn to build relationships that are right for both parties. Plus, discover ways to boost productivity and profitability by leveraging key technologies for building relationships in business.

3:00 p.m. – 4:00 p.m.
Pocket-Sized Technology: Packing a Powerful Punch
Terry Brock
This power-packed session covers the latest sales and productivity-boosting tools that you can implement immediately in your distribution or cleaning operation. View live demonstrations and see how other industries are using PDAs, smart phones, Internet-enabled transcription devices, and more to ricochet ahead of the competition.

Industry Workshops
September 6, 7
8:00 a.m. – 5:00 p.m.
NFSI Walkway Auditor Certification Training
The National Floor Safety Institute (NFSI) Walkway Auditor Certification Training Program is designed to train individuals on how to maintain the different types of flooring materials. Attendees are given the NFSI Walkway Auditing Guidelines and should leave the course fully trained to perform a walkway-surface audit for customers. Slip and Fall Prevention Made Easy gives attendees an overview of the slip-and-fall problem and how to reduce accidents with prevention strategies. On the last day of the program, attendees are given an exam that they must complete on-site. Those who complete the program and score 80 percent or higher on the exam will be issued a certificate of completion and recognized by the NFSI as a Walkway Auditor Safety Specialist.

Schedule: Saturday, September 6, 8:00 a.m. – 5:00 p.m. (Part 1); Sunday, September 7, 8:00 a.m. – 5:00 p.m. (Part 2).

Registration Fee: US$995 for ISSA members; $1,250 for nonmembers. Registration will be limited to 25 attendees; continental breakfast and lunch will be provided both days.

September 8, 9
8:00 a.m. – 5:00 p.m.
IICRC Floor Care Technician Certification Course
Bill Griffin
Send your top technicians to this introductory-level course in hard-surface floor care to receive specialized training and earn professional certification.

Schedule: Monday, September 8, 8:00 a.m. – 5:00 p.m. (Part 1); Tuesday, September 9, 8:00 a.m. – 5:00 p.m. (Part 2).

Registration Fee: $445.

September 8
8:30 a.m. – 5:00 p.m.
ISSA Certification Expert Workshop
(Includes I.C.E. designation examination)
Better understand what it takes to manage your customers’ cleaning operations and how you can help prepare them for certification to the ISSA Cleaning Industry Management Standard. Become I.C.E. Certified. Registration required.

Registration Fee: $995 for ISSA members; $1,595 for nonmembers. Limited seats available.

9:00 a.m. – 5:00 p.m.
Slips, Trips & Falls Prevention Symposium:
ISSA/OSHA Alliance Program
Sponsored by NFSI
(Limited seats available; separate registration required)
This symposium helps you better comprehend the scope of the issues related to these accidents and provides practical guidance on how to best promote floor safety by controlling and otherwise reducing their frequency.

Schedule: Full-day program.

Registration Fee: Complimentary to tradeshow attendees. Registration required.

September 8
8:00 a.m. – 10:00 a.m.
Manufacturer Rep Forum: Best Practices & Competitive Advantage for the Independent Manufacturer
Representative Firm
Co-sponsored by the ISSA Manufacturer Representatives’ Council and the Manufacturers Representatives of America, Inc.
Michael Marks
Don’t miss this informative and provocative look at what separates ­­­­the best rep firms from the rest. Learn about recent channel research that demonstrates the effectiveness of the independent rep over the factory sales force and about the core business practices of high-growth rep firms.

12:00 p.m. – 1:30 p.m.
All Industry Networking Lunch: Talent, Energy & Connections!
Why You Should Use Everything You’ve Got
Molly Cox
Food and food for thought! Interact with industry experts, customers, and hundreds of cleaning professionals from around the world in this one-of-a-kind industry exchange.

1:45 p.m. – 2:45 p.m.
Industry Career Coach Panel:
Adding Value Through Effective Management & CIMS
Sponsored by YES
Panel Discussion
Learn how facility service providers have used the Cleaning Industry Management Standard (CIMS) to more efficiently operate and provide quality services. Additionally, learn how distributors and manufacturers are using CIMS to offer value beyond traditional sales.

4:15 p.m. – 5:15 p.m.
Seventh Annual Women’s Forum: Improvise This!
Molly Cox
Attend this forum and acquire improv skills to increase your confidence, spontaneity, and quick thinking. This is a highly interactive, practical, and fun program that facilitates development of your intuition, team interaction, and creative problem solving.

Distributor Peer Exchange Session: Powering Goals From the Bottom Up:
Action Plans for Distribution Managers
Peter Land
This interactive session helps decision-makers within a distributor organization learn to identify, set, prioritize, and measure organizational goals and contingency plans at their actionable levels of leadership. Immediately following the session, join others for the Peer Exchange Networking Reception.

BSC Peer Exchange Session:
Cleaning NOT as Usual—Profit Through Diversifying Your Business
Sponsored by Contracting Profits
Panel Discussion
Take this great opportunity to step back from every-day business to discuss and evaluate new ways to meet growing customer needs with your most valuable assets: flexibility and people. Afterwards, join others for the Peer Exchange Networking Reception.