CIMS has given us such an outstanding framework with which to make decisions about our business as we grow. I've heard of certification programs described as burdens, but CIMS has proven to be a very useful tool that helps us improve our business and operate more effectively.
In general, CIMS Certification should lead to improved efficiency, greater customer satisfaction, and an overall better quality of service regardless of whether your organization is a building service contractor or performs cleaning in-house.
Building Service Contractors
CIMS presents a terrific opportunity for a building service contractor to validate its commitment to quality and customer satisfaction. Only a CIMS-certified organization can say that an independent third party has actually performed an assessment of their systems, processes, and policies and agreed that they have instituted the management framework required by CIMS and demanded by those individuals responsible for selecting a cleaning service provider.
I’m looking forward to our new contract and know that the selection process will go more smoothly now that CIMS certification can provide me with confidence in the quality of the vendor. I’ll certainly be happy to have my current vendor win the job again, but I know regardless who wins, they will meet the established industry standard.
CIMS has received an official endorsement from the International Facility Management Association (IFMA), who has recognized the program as a powerful tool their members can use to pre-qualify contractors. As a result, more and more facility managers, purchasing professionals and others are citing CIMS in their requests for proposal and cleaning specifications, including the Air National Guard Readiness Center at Andrews Air Force Base in Maryland, Seattle-Tacoma International Airport, State Farm Insurance, and others who have made the decision that only CIMS-certified organizations are eligible to be awarded a cleaning service contract.
In-House Service Providers
As the industry continues to undergo a shift in focus from "cleaning for appearance" to "cleaning for health," cleaning is becoming recognized as a primary weapon in the fight against emerging public health threats. Simply stated, an in-house organization cannot afford to take a chance when it comes to cleanliness and good sanitation!
I found the CIMS process to be a great learning opportunity and overall an incredible journey for WORK Inc. I would highly recommend CIMS and CIMS-GB to other organizations. While it is work, once the assessment is complete it sets the planning process in motion for continuous improvement. For WORK Inc., it fits nicely with our strategic planning and quality work environment processes moving into the future.
By complying with the cornerstone elements of CIMS, an in-house cleaning department will be uniquely prepared to improve the efficiency of its services, advance the organizational master plan, achieve budgetary support in the board room, and improve the overall performance of their cleaning service. And because CIMS is a management framework that is based on universally-accepted management principles, the Standard sets forth a sustainable business model that can apply to other services with only slight adjustments.
Created by the Industry, for the Industry
The Standard was created through a true consensus-based process that brought together representatives of the cleaning, facilities management, and purchasing communities. In total, more than 100,000 constituents were represented in the process, which included full peer review and was administered by ISSA and the American Institute for Cleaning Sciences (AICS).