Train the Trainer

September 14 - 16, 2021 << Back to Events
Train the Trainer

ISSA’s Cleaning Management Institute (CMI) Train the Trainer workshop is structured to help train and certify cleaning professionals, so they can successfully implement training for their operation. It is a great way to begin effective and high-quality training.

The three-day course utilizes the CMI Custodial Technician Basic and Advanced level certification courses as a foundation for the technical skills being implemented. Each day of Train the Trainer will include in-depth discussions and group activities featuring one of CMI’s Master Trainers.

A rough agenda for Train the Trainer will provide you a basic understanding of what will be covered. Each category is drilled down in depth with a strong focus on the implementation of a proper training program for your staff.

Day 1/2: Custodial Technician Basic
1. Chemistry of Cleaning
2. Basic Above Floor Care
3. Basic Carpet Care
4. Basic Hard Floor Care
5. Basic Restroom Care

Each day, groups will be assembled to create presentations based on their specific module. It will be the group’s responsibility to develop a presentation utilizing CMI’s content and deliver the message to the rest of the class. After the workshop concludes, each attendee will receive access to take the final online exam to be completed within a 60-day time frame. The passing grade per module is 80 percent. Along with the technical skills, each day our Master Trainer will continually cover adult learning styles and presentation techniques.

Day 2/3 Custodial Technician Advanced
1. Advanced Hard Floor Care
2. Advanced Carpet Care
3. Advanced Above Floor Care

Day 3
1. Review/Recap
2. How to implement a proper training program
3. Setting goals to implement a training program

Note: Lunch will be served each day around 12:00 pm. Travel costs are not covered in the registration fee for Train the Trainer. A final online exam will be taken at home after class has concluded to receive your Certified Professional Trainer (CPT) certification.

Registration Fee:
Nonmember US$1,699
ISSA Member $1,199

If you are interested in registering, please contact a member of the CMI team at 800-225-4772 or You can also register online using the ‘register now’ link below.



Neal S. Duffy

Sr. Mgr. Facilities Solutions Technical Training – Staples, Inc.

Neal Duffy is a 40+ year veteran of the Janitorial / Sanitary Maintenance (Jan San) industry with extensive industry experience on both the manufacturing and distribution sides of the business.

Neal’s background includes many years of experience in consulting with facility managers in the development of, training towards,  and the implementation of; custodial best practices, ‘healthy – high performance cleaning’ processes, professional decontamination and disinfection, sustainable cleaning practices and “high productivity” cleaning concepts.

Neal has practiced as a registered Environmental Health Specialist, Registered Sanitarian and is an ISSA Certified Expert in Cleaning Industry Management Standards – Green Buildings (CIMS – GB), a GBAC Forensic Restoration Technician and an ISSA Certified Professional Trainer (CPT). Neal is a past board member of the USGBC Upstate NY Chapter, and has completed the Ashkin Group’s: “Green Cleaning” University.

Neal’s passion for the industry has been centered around the transfer of proper cleaning knowledge. Helping industry professionals grow and develop their skills has been his greatest reward.

Event Details

DATE: September 14 - 16, 2021
LOCATION: 1997 NY-5SAmsterdam, NY, United States
CONTACT: TJ Grim 800-982-0800
  register now
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Click to Choose09/14/2021 08:30 AM09/16/2021 04:00 PMAmerica/New_York Train the Trainer

ISSA’s Cleaning Management Institute (CMI) Train the Trainer workshop is structured to help train and certify cleaning professionals, so they can successfully … full detail

1997 NY-5S, Amsterdam, NY, USA

TJ Grim

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