When it comes to educating employees, the days of instructor-led lectures are over. In this Educational Quick Clip, consultant Jim Knight explains why traditional training methods need a makeover, particularly for the younger generation. And how you can incorporate edutainment to make your development efforts more effective.

About the Presenter

A training and development veteran for more than three decades, Jim Knight is a nationally recognized speaker and consultant. A portion of his speaking proceeds goes to Share Our Strength’s No Kid Hungry campaign to eliminate childhood hunger in the United States.

Additional Resources

• ISSA-TV: Bring the Flame Thrower Every Day
• ISSA Bookstore: Finding, Training, and Keeping Great Service Employees 101
• ISSA.com: Performance Review Template