Millions of people learned about the concept of “emotional banking” from Stephen Covey’s best-selling book The Seven Habits of Highly Effective People. In this Educational Quick Clip, corporate culture expert Larry Johnson talks about how this concept applies to managing employees. Are you making enough emotional “deposits” to keep your accounts balanced, or are you hurting your relationships with employees by making too many “withdrawals”?

About the Presenter

Larry Johnson speaks to audiences around the world on the topics of leadership, change, employee motivation, and building organizational openness and transparency. He has written more than 60 articles for business and association publications, and is the coauthor of the book Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity.

Additional Resources

ISSA-TV: Creating a Culture of Promotion

ISSA Bookstore: Taking Care of Your Most Important Asset: People

ISSA.com: Lessons in Organizational Transformation