Would you like to have happier clients and save some money? In this Educational Quick Clip, Michel Theriault explains how a four-step quality assurance program can not only wow your customers, but boost your bottomline.

About the Presenter

Michel Theriault is principal of Strategic Advisor, a boutique consulting firm that provides advisory services in strategic and management issues. Author of Managing Facilities and Real Estate
 and Win More Business, Write Better Proposals, Theriault has earned  the BOMA Pinnacle Award for customer service, as well as several BOMA Certificates of Excellence for facilities under his management.