When was the last time you did a process tuneup? In this Cleaning Superheroes video, quality manager Terry Johnson recounts how a hands-on review unearthed process improvement opportunities that enhanced work flow and boosted performance. To find out how you can share your Cleaning Superhero story, visit www.issa.com/hero.

About the Presenter

Terry Johnson is quality manager for the Pacific Northwest at SourceAmerica in San Ramon, Calif. SourceAmerica, a national nonprofit, is the leading source of job opportunities for people with significant disabilities. As an AbilityOne authorized enterprise, SourceAmerica offers a nationwide network of more than 550 community nonprofit agency partners to fulfill contracting needs for the federal government, commercial businesses, and government contractors. 

Additional Resources

• ISSA-TV: Finally, The Training Program You’ve Been Looking For With Will Reed
• ISSA Bookstore: The Dream Manager
• ISSA.com: 11 Ways to Reduce Cleaning Operations Costs by Micheal Schaffer