ISSA TV logo

Back to all videos


You’ve Got Nothing to Lose. Except a Customer.

Presenter: Lynn Krafft

Sponsor: EQuest

Channels: BSC Focus, Educational Quick Clips, Motivational

What would you do if a building manager suddenly called and said she wanted your company out by the end of the day? In this Cleaning Superheroes video, building service contractor Lynn Krafft explains how his proactive problem solving unmasked a dust culprit and rescued a customer.

Discuss this video on Facebook.

To find out how you can share your Cleaning Superhero story, visit here.

About the Presenter

Lynn Krafft, I.C.E., is owner of Krafft Cleaning Service Inc., in Watertown, NY. Krafft, who has more than 40 years of cleaning industry experience, is editor of the International Custodial Advisors Network’s Ask the Building Maintenance Experts website.