Study Finds Customers Equate Cleanliness With Quality

August 24, 2018

Eighty-five percent of customers consider a restaurant ‘s cleanliness as important as its food quality, according to a recent survey by Procter & Gamble (P&G) Professional.

The study found nearly two-thirds (66 percent) of the 2,000 customers queried would not return to an establishment if it had dirty restrooms, Cleaning Hygiene Today reports. Twenty-two percent of customers stated they would immediately leave a restaurant if they had a negative hygiene experience.

About P&G Professional
Procter & Gamble Professional, the away-from-home division of Procter & Gamble, serves the food service, building cleaning and maintenance, hospitality, and convenience store industries. For more information, visit