Describe your Spotless Space.

Tampa International Airport (TPA) is the premier gateway to Florida’s West Coast, serving approximately 25 million passengers each year and offering more than 100 nonstop domestic and international destinations. Consistently ranked among the best airports in the United States, TPA is known for delivering a world-class passenger experience with a strong focus on cleanliness, sustainability, and accessibility.

Flagship is proud to serve as TPA’s janitorial services provider and a trusted extension of the airport’s operations team. We support TPA’s mission to be a leading-edge innovator in creating global access and world-class customer service. For more than a decade, Flagship has been responsible for maintaining the cleanliness of the airport’s diverse and high-traffic environments, including the main terminal, airside and curbside areas, Automated People Movers (APMs), and outer buildings – encompassing food courts, restrooms, carpets and hard floors, and more.

Our comprehensive cleaning program ensures that every space (especially highly visible public areas and restrooms) meets the highest standards of cleanliness and presentation. We are extremely proud to play a role in enhancing the travel experience for millions of passengers and to help ensure TPA remains a spotless, welcoming space for all who pass through its doors.

What specific measures do you or your team implement to ensure this space meets the highest standards of cleanliness and embodies the value of clean?

TPA is committed to delivering an exceptional traveler experience, and that commitment begins with cleanliness. To support this standard, Flagship takes a proactive, accountability-driven approach to cleaning that emphasizes consistency, visibility, and rapid response.

Flagship deploys dedicated Quality Control inspectors on all shifts who are responsible for inspecting the entire TPA facility. In addition, every member of our team – from managers and supervisors to frontline janitorial staff – is empowered to take ownership of the space. Team members are trained to identify and report issues immediately, reinforcing a culture where cleanliness is everyone’s responsibility.

These efforts are supported by our Quality Control platform, which streamlines inspections, issue reporting, and KPI tracking. The platform generates real-time alerts based on inspection results, enabling immediate corrective action when needed. This ensures consistent cleanliness across all areas of the airport while enhancing transparency through real-time visibility into janitorial operations. Together, these measures enable TPA to uphold the highest standards of cleanliness and consistently embody the value of clean.

What does having a spotless space mean to you and your team and how does it contribute to the organization’s business outcomes?

For our team, maintaining a spotless space means doing more than cleaning; it means actively contributing to TPA’s strategic goals and long-term success. TPA’s priorities include customer service excellence, employee and community engagement, safety and security, and long-term growth and financial strength. Supporting these objectives is both an honor and Flagship’s top priority.

A clean facility is the foundation that enables each of these objectives. From passenger confidence and employee pride to operational efficiency and safety, none of these outcomes can be achieved without a consistently clean, well-maintained environment. Our work helps create a space that is safe, welcoming, and comfortable for everyone who passes through – employees, travelers, and visitors alike.

Meeting the needs of these people is why we do what we do, and the results speak for themselves. TPA is consistently recognized for excellence. Not only was the airport ranked #2 in the Large Airport category in the 2025 J.D. Power North America Airport Satisfaction Study for the second year in a row, but it was also named one of the Best Airports in North America in the 15-25 million passengers per year category in the 2024 ASQ Awards. We are proud to play a role in helping TPA deliver an experience that earns this level of recognition year after year.

How does your facility promote sustainability and/or green cleaning?

TPA has long demonstrated a strong commitment to sustainability, earning recognition at the local, state, and federal levels, as well as across the aviation industry. TPA’s formal sustainability efforts began in 2009 with the launch of a reclaimed water program that has saved more than 450 million gallons of potable water through landscape irrigation and other initiatives.

In 2014, TPA completed its first Sustainable Management Plan (SMP), which was updated in 2024 to establish clear, measurable goals related to waste diversion, energy efficiency, water-use reduction, and more. In 2025, TPA released its first Responsible Growth Report, evaluating initial progress toward the 2030 goals outlined in the updated SMP.

Flagship works in lockstep with TPA to support and advance these sustainability goals. Our procurement guidelines and cleaning practices align with airport-approved green standards, and we utilize eco-friendly cleaning products and methods designed to reduce environmental impact and protect occupant health. These principles guide how we select vendors, hygiene solutions, and equipment, not only at TPA, but across our organization.

This commitment to sustainability is core to how we operate. Flagship is proud to hold ISSA’s Cleaning Industry Management Standard (CIMS) Green Building with Honors certification, which reflects our dedication to green cleaning practices and our ability to support customers pursuing LEED–Existing Buildings: Operations and Maintenance (LEED-EBOM) credits. Together with TPA, we are committed to maintaining a spotless space while supporting long-term environmental stewardship.

Give any examples of how you aim to create an inclusive and accessible experience in your facility for users and cleaners.

As one of the nation’s busiest airports, TPA welcomes travelers and employees of all ages, genders, backgrounds, and abilities and is widely recognized as a safe, inclusive, and accessible facility. Accessibility and inclusion are foundational to the airport experience at TPA, extending well beyond minimum regulatory requirements.

TPA is fully ADA compliant, with wheelchair-accessible public restrooms throughout the airport and companion care restrooms located in multiple areas for passengers with disabilities. The airport also provides mothers’ rooms, dedicated TSA lanes for travelers with disabilities, and other amenities designed to support families, seniors, and individuals with varying mobility or sensory needs.

Together, TPA and Flagship go above and beyond to create a truly inclusive environment. One example is TPA 360, a comprehensive facility tour designed to help individuals with physical, intellectual, or developmental challenges (such as Autism Spectrum Disorders) become familiar with the airport environment before traveling. This program helps reduce stress and build confidence for both passengers and their caregivers.

Flagship team members are trained as customer service ambassadors, leveraging their deep knowledge of the facility to assist travelers. Our employees take pride in being approachable, informed, and always ready to answer questions or offer additional support. Our goal, along with TPA’s, is to provide a seamless, dignified, and accessible experience for every person who passes through the airport.