There is nothing more devastating for a residential cleaning company to hear more than these seven words: “I want to cancel my weekly service.” This news is especially devastating if you are a start-up company when every single client is necessary to your survival. Losing a repeat client is also often the reason why a company cannot get over the US$600,000 gross revenue threshold. It seems that every time you sell a repeat client, you lose one you already have. When you are stuck at this point, it is difficult to move forward.

Your repeat clients provide the consistency needed to break the $600,000 company growth plateau. The logistics alone for setting up and arriving at a new client’s home can be labor and time intensive. There is not enough time in one day to sell enough one-time clients to reach a $1 million in revenue per year.

For your residential cleaning business to truly succeed, you need to focus on repeat clients. A repeat client can be simple. Automatically scheduled and billed, all you need to do is arrive on time and clean what you say you are going to clean. Sounds simple? Yes. IF your cleanings are consistent. IF they are not that simplicity turns into a 30-minute conversation listening to complaints and promising to fix them. THEN spending time scheduling the redo. THEN spending time driving to the clients home and recleaning it. All of this time is spent without generating a penny in revenue.

If I am telling your story perhaps it is time to look for a new solution. The new House Cleaners Process and Procedure Training from ISSA Residential is your answer to quality training to ensure you don’t receive complaints and turn those new clients into repeat clients.

The House Cleaning Process & Procedure Training is a step-by-step process online training for your team. With your team thoroughly trained to clean, you guarantee that homes are consistently cleaned and ending complaints.

The training, available in English and Spanish, is broken down into three courses:

• Kitchen
• Bathroom
• Dusting.

The training is online and easy to learn and implement. Visit  https://residential.issa.com/hcpp/ to select the correct package for your company.