Articles
Never Hear ‘I Want to Cancel My Weekly Cleaning Service’ Again
Categories: Business Management
By Sharon Tinberg | December 11, 2023 << Back to Articles
There is nothing more devastating for a residential cleaning company to hear more than these seven words: “I want to cancel my weekly service.”
This news is especially devastating if you are a start-up residential cleaning company when every single client is necessary to your survival. Losing a repeat client is also often the reason why a company cannot get over the US$600,000 gross revenue threshold. It seems that every time you sell a repeat client, you lose an existing one. When you are stuck in this mode, it is difficult to move forward.
Your repeat clients provide the consistency needed to break the $600,000 company growth plateau. The logistics alone for setting up and arriving at a new client’s home can be laborious and time intensive. There is not enough time in one day to sell enough one-time clients to reach a million dollars in revenue per year.
For your residential cleaning business to truly succeed, you need to focus on repeat clients. A repeat client can be simple, they are automatically scheduled and billed. All you need to do is arrive on time and clean what you say you are going to clean. Sounds simple? Yes.
- IF your cleanings are consistent.
- IF there are not complaints.
- THEN spending time scheduling the redo.
- THEN recleaning it.
- AND NOT generating new revenue.
If I am telling your story perhaps it is time to look for a new solution. The House Cleaning Process and Procedure Training from ISSA Residential is your answer to quality training to ensure you don’t receive complaints and turn new clients into repeat clients.
The House Cleaning Process & Procedure Training is a step-by-step process online training for your team. With your team thoroughly trained to clean, you guarantee that homes are consistently cleaned and end complaints.
The training, available in English and Spanish, is broken down into three modules:
- Kitchen
- Bathroom
- Dusting
The training is online and easy to learn and implement. Visit https://residential.issa.com/hcpp/ to select the correct package for your company.
About the Author.
Sharon Tinberg is an expert at training trainers and cleaners in the residential cleaning industry. She is the producer of the CORE Training videos that were introduced to the industry in 2008. They have been used by thousands of cleaning companies around the world to train their cleaners how to clean a home. Today those videos have evolved into an online training program that can be viewed on a cleaner’s cell phone called House Cleaners Process & Procedure Training, now available from ISSA at https://residential.issa.com/hcpp/.
