Articles
Training Made Easy for Your Residential Cleaning Team New!
Categories: Business Management, Cleaning Best Practices, ISSA Insights
By Erin L. Lasch, CAE | April 27, 2023 << Back to Articles
The Association of Residential Cleaning Services International (ARCSI), a Division of ISSA, is proudly launching a new step-by-step online training system intended specifically for residential cleaning companies. Designed by residential cleaning industry expert Sharon Tinberg, the House Cleaning Process & Procedure Training will become the standard for training professional house cleaners.
Evolving training for house cleaners
Sharon Tinberg is a well-known expert in training trainers and cleaners in the residential cleaning industry. She first produced the C.O.R.E. Training videos in 2008, which have been used by thousands of cleaning companies around the world to train their cleaners how to clean a home. Those videos have evolved into an online training program that will be available in the ISSA Online Learning Center.
“Consistency is the key to simplification and success. In the residential cleaning industry, consistency starts with the cleaner,” Tinberg said. “This lack of consistency in the service they provide results in complaints and cancellations. The main reason for the lack of consistency is a lack of documented cleaning processes and procedures to train your cleaning staff and to be implemented in each and every cleaning.”
Your goal is to grow your residential cleaning business; the best way to do that is through repeat clients. Your customers will come back if you provide consistently clean homes. To get there, you need the proper training. Use the program to save yourself the hours you would normally need to test, document, video, and create an efficient, yet quality-driven house cleaning training program.
The House Cleaning Process & Procedure Training provides a stable training system that details the complete processes to ensure your cleaners know what to do at each step at an affordable price for your company.
“Most quality complaints from customers come from things that were missed completely, not just cleaned poorly,” Tinberg has found. “The process sketches in the House Cleaning Process & Procedure Training will end those complaints. Your cleaners will learn the processes before ever stepping into a home.”
Step-by-step training
The training is broken down into three courses:
- Kitchen
- Bathroom
- Dusting
- Each course is broken down into four components:
- Process training
- Procedure training
- Manual
- Quiz
The training is completely virtual. Employees can complete the course from the office or from their own homes. The processes and procedures are taught to your cleaners with generic products so you can then give them the products you prefer.
In the ISSA’s Online Learning Center, you can follow your cleaning team’s progress and automatically test their retention.
Introductory special
Purchase of the House Cleaning Process & Procedure Training is based on a one-year subscription. With your subscription, your company has unlimited usage of training for your team. Subscriptions can be for English, Spanish, or a bundle with both. The following are in U.S. dollars.
MEMBER
- English: $199 for initial subscription / $99 annual renewal.
- Spanish: $199 for initial subscription / $99 annual renewal.
- English-Spanish bundle: $349 for initial subscription / $149 annual renewal.
NON-MEMBER
- English: $449 for initial subscription / $199 for annual renewal.
- Spanish: $449 for initial subscription / $199 for annual renewal.
- English-Spanish Bundle: $649 for initial subscription / $249 for annual renewal.
Take the first step and start using the House Cleaning Process & Procedure Training so that you can begin teaching your cleaners the steps toward accurate, efficient, and consistent cleanings? Visit arcsi.org/hcpp today.
Did you know?
Sharon Tinberg will be at the ARCSI Regional Event on April 29, 2023, in St. Louis for Training Day—a live training to learn more about the House Cleaning Process & Procedure Training. If you are interested, visit arcsi.org/regional for details.
About the Author.
Erin Lasch is the ARSCI program manager for ISSA. She has worked with ARCSI since 2014 and oversees the residential cleaning programs, services, and events at ISSA. She can be reached at 224-534-5061 or [email protected].
