In this episode of Beyond the Surface, Dr. Gavin Macgregor-Skinner shares what it was like to spend 14 hours as a patient in a busy hospital emergency department. From observing cleaning practices to noticing gaps in infection prevention and staff training, Gavin offers a rare dual perspective—both as a healthcare safety expert and as someone receiving care. Together with host Linda, they discuss the unseen risks patients and families should be aware of, the importance of environmental services in infection control, and how a culture of safety must extend beyond patients to include staff, equipment, and the built environment.