Business Resources
Building Your Business
Items related to leadership, growth and developing your small business.
- 110 Critical Steps That Make of Break Your Biz
- 4 Things to Increase Sales TODAY! From ISE
- Action item List
- Air Conditioning in Clients Home
- Chaos to Order
- Creating a Sales Plan
- Develop Goals for Your Residential Cleaning Business
- Developing Your Business’ Values
- Get Out of the Field!
- Pricing & Estimating
- Writing Your Business Plan (Tool from SBA)
Customer Management
Forms, discussions and policies for your dealing with your clients.
- About Us Client Letter with Deluxe Checklist
- Agreement to Provide Services
- Apology Letter – Their Error
- Apology Letter – Your Error
- Cleaning Checklist
- Client Apology Letter
- Client Follow-Up Letter
- Client Policies and Procedures – Sample 1
- Client Policies and Procedures – Sample 2
- Client Policy Hot Topic Tuesday
- Client Retention – The Leaky Bucket Theory
- Contract and Estimate Sheet
- Delinquent Letter
- Email Templates
- Inactive Customer Survey
- Phone Log
- Proposed Price Increase Letter – Sample 1
- Proposed Price Increase Letter – Sample 2
- Proposed Price Increase Letter – Sample 3
- Proposed Price Increase Letter – Sample 4
- Release – Fire – a Client
- Routine v. Deluxe Cleaning
- Service Evaluation
- Who is Your Ideal Client? Hot Topic Tuesday
Employee Management
Forms and ideas for managing and retaining your employees.
- Cleaner Evaluation – Sample 1
- Cleaner Evaluation – Sample 2
- Client Non-Solicitation Agreement
- Conflict Resolution – Step by Step Process
- Disciplinary Action Report
- Employee Compensation
- Employee Dishonesty – Article from Moody’s Insuran
- Employee Empowerment — Customer Response Protocol
- Employee Engagement Tool from Mel Kleiman
- Employee Evaluation – Sample 1
- Employee Evaluation – Sample 2
- Employee Evaluation – Sample 3
- Employee Evaluation – Sample 4
- Employee Handbook – Sample 1
- Employee Handbook – Sample 2
- Employee Handbook – Sample 3
- Employee Safety Manual
- Employment Agreement w/ Cleaning Company
- Federal Labor Laws
- Hire Better Employees
- Hiring and Interviewing Process
- Hiring the Wrong Person from Mel Kleiman
- Hourly v. Percentage Worksheet
- Hourly vs. Percentage Pay Hot Topic Tuesday
- How Valuable Are Your Employees?
- HRNet Portal from Moody’s Insurance
- Interview Score Sheet – from American Maid
- Interview Questions – Sample from American Maid
- Job Description and Employee Agreement
- Job Descriptions – Sample 2
- Job Descriptions – Sample 3
- Job Descriptions and Employee Evaluations – Sample
- Long-Term Care Guide for Women
- Make Better Hiring Decisions from Mel Kleiman
- Presentation: Creating A Place People Want to Work
- Selecting STAR Employees – QUIZ
- The No. 1 Reason the Wrong People Get Hired
- Weekly Employee Time Sheet
- Your “Hiring Practices” Do Impact Your Bottom Line
Healthcare Reform
- 12 Ways to Avoid Healthcare Reform Fines
- Health Care Reform Quick Reference Chart
- Health Care Reform: What’s Delayed – Webinar
Marketing
Sample print and radio advertising plus newsletters. See what your fellow ISSA members are doing to generate business.
- Austin AllStar Maids Postcard
- Designing Winning Marketing
- Email Marketing
- Free & Low Cost Marketing Ideas
- Get 5 New Quality Clients in 10 Days
- Google AdWords Help
- How to Define Your Target Market
- Is Your Public Restroom Clean? Ad
- Make Your Newsletter Work for You
- Marketing Basics
- Marketing Ideas
- Marvelous Maids Newsletter
- Postcard Idea
- Postcard Marketing to Seniors
- PR 101
- Sample New Years Marketing Email
- Search Engine Optimization
- Small Biz Social Media Strategy
- Social Media for Your Business
- Spring Cleaning Ad
- Tracking Your Marketing
- Vacant List Checklist
Operations Basics
Information on your basic operations from policy and procedures to OSHA.
- Accident Report
- Add On Items
- Bid Estimate Sheet
- Bid Sheet and Service Agreement
- Business To-Do List
- Cleaning Checklist
- Creating Your Sales Plan
- Deep Clean List
- Estimate Template by The Maid Mentor
- Goal Sheet
- Items for Your Ops Manual
- Phone Log
- Pre-Bid Pricing List
- Routine v. Deep Cleaning
- Rule and Regulations
- Service Agreement – Sample 1
- Service Agreement – Sample 2
- Service Agreement – Sample 3
- What to Look for in an Office
- When to Move to a New Office
Policies and Procedures
A collection of policies and procedures that will help build and grow your cleaning business.
- Attendance Policy
- Cell Phone Use Policy
- Client Policies and Procedures
- Customer Policies
- Damage and Breakage Procedure
- Damage/Unusual Occerence Sheet
- Harassment Policy
- Non-Disclosure/Non-Compete
- Social Media Policy – Sample 1
- Social Media Policy – Sample 2
- Social Media Policy – Sample 3
- Substance Abuse Policy
- Wage & Benefit Policy
- Writing Policies That Work
