Describe your Spotless Space.

Our Spotless Space is Sentrax Global Academy (SGA), a professional training centre designed to support structured learning, skills development, and corporate training programmes.

Beyond providing comprehensive cleaning services, our role at SGA extends to ensuring overall comfort, functionality, and readiness of the facility through effective facility management support. A clean, well-maintained environment is essential to create a conducive learning atmosphere that allows trainers and participants to focus fully on training activities without disruption.

Our cleaning operations are supported by clear and structured procedures, including the implementation of colour-coded cleaning tools to prevent cross-contamination between different areas such as training rooms, washrooms, common areas, and pantry spaces. This systematic approach helps maintain hygiene standards appropriate for a training centre environment.

As SGA hosts frequent training sessions involving prolonged indoor occupancy, shared equipment and high human interaction, our cleaning approach prioritises such as indoor comfort and air quality, cleanliness of shared learning spaces and hygiene of frequently touched surfaces and equipment.

What specific measures do you or your team implement to ensure this space meets the highest standards of cleanliness and embodies the value of clean?

To maintain high cleanliness standards at Sentrax Global Academy, our team implements the following key measures:

Training & Competency of Staff:
All cleaning staff assigned to SGA receive proper training on standard operating procedures, hygiene practices, and safe cleaning methods suitable for a training centre environment. This ensures consistency, professionalism, and attention to detail in every task performed.

Digital Monitoring & Feedback System:
We utilise a QR-based digital system to track daily cleaning activities, monitor task completion, and collect feedback directly from the client. This system allows for real-time reporting, transparency, and immediate corrective action when required.

Routine Quality Checks:
Our management and supervisors will conduct regular quality inspections to ensure cleaning outcomes meet agreed standards. These routines will help to identify improvement areas and ensure that training rooms, common spaces, and washrooms remain consistently clean and ready for use.

Ongoing Communication with Client:
We maintain open and continuous communication with SGA management to align cleaning schedules with training timetables, special sessions, or changes in usage patterns. This proactive coordination ensures cleaning activities support operational needs without disrupting training activities.

What does having a spotless space mean to you and your team and how does it contribute to the organization’s business outcomes?

For our team, a spotless space means creating an environment that supports learning comfort, professionalism, and trust. At Sentrax Global Academy, cleanliness directly impacts the training experience, as sessions may be conducted frequently and involve extended use of shared facilities.

Our cleaning frequency is adjusted based on the number and intensity of training sessions conducted. The higher the number of sessions, the more frequent and detailed the cleaning carried out to maintain comfort and hygiene for trainers and participants.
Cleaning at SGA goes beyond general facility upkeep. In addition to maintaining training rooms and common areas, we also ensure cleanliness of training-related equipment, such as table and chairs, presentation equipment surfaces and tools and materials used during training sessions.

These efforts contribute directly to positive business outcomes by enhancing client comfort and satisfaction, encouraging repeat bookings and long-term client relationships and strengthening SGA’s reputation as a reliable and well-managed training centre.

How does your facility promote sustainability and/or green cleaning?

Harta’s unwavering commitment to Environment, Social and Corporate Governance (“ESG”) Standards began with a strong foundation in governance, to spearhead actions in fulfilling the needs of the community and sustainability for the best care of the environment. Harta rigorous pursuit of a sound corporate governance is always an ongoing process that will adapt and adopt the best practices.

a) Environmental Sustainability
HARTA Maintenance implements eco-friendly practices that reduce environmental impact while maintaining high-quality cleaning standards:

• Energy Management: Efficient lighting, HVAC, and equipment use reduce energy consumption in facilities. Cleaning schedules and robotics optimize energy usage.
• Water and Waste Management: Water-saving devices and proper waste segregation minimize environmental footprint. Spillages and hazardous materials are disposed of responsibly.
• Biodegradable Cleaning Products: All cleaning products are MyHijau (MyGreen) certified, ensuring safety for staff and users while reducing chemical impact on the environment.
• Robotics and Process Innovation: Automated cleaning machines enhance efficiency, reduce resource consumption, and maintain consistent cleanliness without overuse of materials.
• Awareness Programs: Staff and client programs educate about sustainable practices, encouraging behavioural change in daily operations.
• Sustainable Partnerships: Vendors and suppliers are selected based on their eco-friendly practices and shared commitment to sustainability.

Impact: These measures create a facility that is not only spotless but also environmentally responsible, contributing to long-term sustainability goals.

b) Social Sustainability
HARTA Maintenance places people at the centre of operations, prioritizing rights, well-being, and societal development:

• Equality, Diversity, and Inclusion: All staff are treated fairly, with opportunities regardless of gender, age, or ability. Cleaning solutions are inclusive, accommodating users such as elderly, babies, and persons with disabilities.
• Learning, Training, and Development: Staff undergo continuous training in green cleaning, safety, and operational excellence, enabling personal and professional growth.
• Workplace Innovations: Adoption of robotics, digital cleaning monitoring, and PPE use improve staff safety and operational efficiency.
• Stakeholder Satisfaction: Client feedback is actively sought and integrated into cleaning processes to ensure their expectations are consistently met.
• Work-Life Balance, Health and Well-being: Staff are supported through ergonomic schedules, safety protocols, and a healthy work environment, improving morale and productivity.

Impact: This approach ensures that both staff and users experience a safe, inclusive, and supportive environment, while also enhancing service quality and organizational reputation.

c) Governance and Compliance
HARTA Maintenance enforces strong governance frameworks to maintain accountability, integrity, and transparency:

• Business Ethics, Data Security, and Privacy: All operations comply with ethical standards, including protecting sensitive client data and maintaining confidentiality.
• Board Diversity, Performance, and Independence: Oversight ensures policies are implemented fairly and in alignment with sustainability objectives.
• Reporting, Compliance, and Internal Controls: Regular audits, ISO certifications, and operational monitoring maintain quality, safety, and adherence to regulatory standards.
• Risk Management & Business Continuity Planning: Identifying operational risks and implementing contingency plans ensures uninterrupted, safe, and reliable cleaning services.

Impact: These governance measures provide confidence that all sustainability initiatives are ethical, accountable, and aligned with corporate goals.

d) Vendor Selection and Procurement Guidelines
HARTA Maintenance ensures that all vendors and hygiene solutions:

• Use eco-friendly products that meet MyHijau and ISO environmental standards.
• Follow ethical labor practices and comply with local laws and regulations.
• Demonstrate a commitment to social and environmental responsibility, aligning with HARTA’s sustainability goals.
• Support safe, inclusive, and efficient operations, ensuring that cleaning solutions benefit both users and staff.

Impact: By selecting vendors strategically HARTA ensures that its entire supply chain supports sustainable, responsible, and high-quality cleaning practices.

Through a comprehensive approach to environmental, social, and governance practices, HARTA Maintenance ensures that every facility we manage is safe, inclusive, and environmentally responsible. By combining green cleaning solutions, structured operational procedures, staff well-being initiatives, and strong governance, we deliver sustainable, high-quality services that benefit users, employees and stakeholders alike, fully aligning with our organizational values and long-term sustainability goals.

Give any examples of how you aim to create an inclusive and accessible experience in your facility for users and cleaners.

To promote an inclusive and supportive environment at Sentrax Global Academy (SGA), we propose the establishment of a dedicated Breastfeeding Facilities Room to support nursing mothers attending training sessions or working within the facility.
We recommend conducting a brief needs assessment by engaging SGA management and users to understand usage frequency, privacy requirements, and suitable location within the facility. This ensures the breastfeeding room is practical, accessible, and aligned with SGA’s training operations.

As cleanliness is critical in breastfeeding spaces, dedicated cleaning measures will be implemented a dedicated colour-coded cleaning tools and equipment will be assigned exclusively for the breastfeeding room to prevent cross-contamination with other facility areas. We also will enhance cleaning and disinfection schedule which is the room will be cleaned and disinfected more frequently, especially hightouch areas such as chairs, tables, door handles, light switches, and sink fixtures. Cleaning frequency can be adjusted based on daily training schedules and room usage. We will also maintain the used of our green cleaning products to ensure the safety of nursing mothers and infants while maintaining high hygiene standards.

We believe that by introducing a well-maintained breastfeeding facility supported by structured cleaning procedures, SGA demonstrates its commitment to health, hygiene and user well-being and professional facility management with ISSA cleanliness values. This initiative also will enhances user comfort, supports diverse training participants and reinforces SGA’s image as a modern and people-centred training environment.