Starting January 2025, your new username will be emailed to you. Please follow the reset instructions to set your new password.

If you did not receive your username by email, or have any questions, please don’t hesitate to reach out to our support team at [email protected].

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Q: What is my username to access the platform? 
A: Your new username will be emailed to you. Please follow the reset instructions to set your new password.

If you did not receive your username by email, or have any questions, please don’t hesitate to reach out to our support team at [email protected].

Q: Why is there a number in my username?
A: While email address is the username for most users in the ISSA platform, some users share one email, but each user needs unique access. A number is placed at the end of the username to make this unique. You may contact [email protected] with questions.

Q: I did not receive my password reset email. What do I do?
A: Please check your spam or quarantine folder. If you didn’t receive the email, reset your password again.

For new user creations, please contact [email protected].

Q: My course or course progress is missing in the ISSA Online Learning Center. What do I do? 
A: Please contact [email protected] with any details for assistance.

Q: I bought multiple copies of a course. How will they get assigned to my users?
A: Contact [email protected] with all assignment details and a staff member will assist you.

Q: I am not receiving member pricing in the store. What do I do?
A: Please contact [email protected] for assistance.

Q: The price on the course within the ISSA Online Learning Center is different than what appears in the ISSA Store. What do I do?
A: Contact [email protected] to clarify the price.

Q: The purchase button is not available for the course I want to purchase.  What do I do?  
A: Please contact [email protected] for assistance.

Q: I am a Team Manager but do not have access to my team or their course progress. What do I do?
A: Please contact [email protected] for assistance.

Q: Can I create an account for someone else? 
A: Yes, but the person will need an email because they will receive the password reset link. Create an account.