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ISSA Certifies Second Group of CIMS Experts

July 19, 2007 — ISSA has certified the second group of individuals as official ISSA Cleaning Industry Management Standard (CIMS) Experts. This addition brings the total number of experts to 72 individuals representing 25 US states and Canadian provinces as well as Mexico. CIMS experts are uniquely qualified to provide training and consulting services to your organization and assist you in complying with the Standard and preparing to certify to CIMS—a new consensus-based industry standard that sets forth the universally accepted management principles that have proven to be the hallmarks of well-managed and customer-centered cleaning organizations.

“ISSA is delighted to have such a diverse group of individuals become official CIMS Experts,” stated ISSA Standards Development Manager Dan Wagner. “Those who have attended a workshop and committed themselves to playing a valuable role in preparing cleaning organizations for certification have expressed tremendous excitement with regards to the new business possibilities. CIMS and the certification-expert program encourage a new way of thinking about cleaning management, and those who have become certified are embracing the opportunity to provide customers with a new value-added service.”

The third and final CIMS Expert workshop for 2007 is scheduled for September 25 in Woodbridge, NJ. The workshop will be co-sponsored by the New Jersey Sanitary Supply Association, which has identified CIMS as a valuable program for its members and the industry at large. To register for the program, visit Limited seats are still available.

To become a CIMS Expert, professionals within the cleaning industry must attend a one-day workshop and pass an examination regarding the management elements contained in the Standard. The CIMS Expert designation is earned by and applies to an individual professional and not to an entire organization.

Thirty-nine industry professionals completed ISSA’s second Certification Expert workshop on June 26 in Rosemont, IL. The individuals who have been officially certified as CIMS Experts are:

  • Bill Andrae of Pike Systems, Inc., Montgomery, IL
  • James Ammons of Angel-Cotton Associates, Signal Hill, CA
  • Keith Angel of Angel-Cotton Associates, Signal Hill, CA
  • Carlos Bennetts of Servicios Profesionales Suro, Azcapotzalco, Mexico
  • Bill Bestmann of Stearns Packaging Corp., Madison, WI
  • Gerardo Caballero of Key Quimica, Monterrey, Mexico
  • Darrell Campbell of Avmor, Laval, Quebec, Canada
  • Scott Carpenter of Team 1 Sales, Hartland, WI
  • Manuel Castro of Servicios Profesionales Suro, Azcapotzalco, Mexico
  • Larry Cavanaugh of PCS Industries, Crestwood, IL
  • John C. Chittom of Athens Janitor Supply Co., Athens, GA
  • David Collins of Gem Supply, Orlando, FL
  • George Dickerson of RoVic, Inc., Manchester, CT
  • John Everitt of Stearns Packaging Corp., Madison, WI
  • Larry Fagan of Fagan Sanitary Supply, West Elizabeth, PA
  • Vince Fagan of United Supply Service, Chicago, IL
  • Leon Fields of Valley Janitor Supply, Hamilton, OH
  • Jim Finnegan of Team 1 Sales, Lombard, IL
  • Paul Goldin of Avmor, Laval, Quebec, Canada
  • Curtis Gregg of National Chemical Laboratories, Philadelphia, PA
  • David Kiser of Champagne Services, Sterling, VA
  • Scott Miller from Coastal Chemical & Paper Supply, Sarasota, FL
  • Thomas Murphy of RoVic, Inc., Manchester, CT
  • Bruno Niklaus of Unger Enterprises, Bridgeport, CT
  • Dennis Parker of Varsity Education Services, Clearfield, UT
  • Jeff Pease of Brady Industries, Las Vegas, NV
  • Gary Shapiro of RoVic, Inc, Manchester, CT
  • Jennifer Corbett-Shramo, Mission Viejo, CA
  • Paul South of Valley Janitor Supply, Hamilton, OH
  • Bob Stahurski of Nyco Products, Countryside, IL
  • Mark Stanger of Brady Industries, Albuquerque, NM
  • Mike Stem of Brame Specialty Co., Durham, NC
  • Tom Stewart of Castle Keepers, Charleston, SC
  • Jeffrey Stone of Access Group Southern California, Azusa, CA
  • Bill Watson of Watco Resources, Kansas City, MO
  • Karen Hill-Whitson of Breeze Facilities Solutions, Utopia, Ontario, Canada
  • Lance Witschen of 1Class Consulting, White Bear Lake, MN
  • John Wunderlich of Nyco Products, Countryside, IL
  • Joe Wysocki of Team 1 Sales, Lombard, IL
A full listing of CIMS Experts and their contact information is available here. Details regarding CIMS or becoming a CIMS Expert also are available at, or by contacting Dan Wagner at or 800-225-4772.

About CIMS

CIMS applies to management, operations, performance systems, and processes. Compliance with the Standard demonstrates that an organization is structured to deliver consistent, quality services that are designed to meet the customer’s needs and expectations. It sets forth processes, procedures, and supporting documentation proven to be characteristic of customer-driven organizations. Given that CIMS is nonprescriptive, each organization has the flexibility to choose the most effective ways in which to meet its requirements. The Standard was created through a true consensus-based process that brought together representatives of the cleaning, facilities-management, and purchasing communities. In total, more than 100,000 constituents were represented in the process, which included a full peer review and was administered by ISSA and the American Institute for Cleaning Sciences. ISSA is speaking at a number of facility-management and purchasing-industry events throughout the year to educate the end customer regarding the value of working with CIMS-certified cleaning companies as well as certifying in-house operations. For a list of upcoming speaking engagements, visit

About Certification

To become certified, an organization must submit written documentation supporting its compliance with the requirements described in the five key sections of the Standard. An independent, accredited assessor then conducts an on-site review of the applicant’s systems, processes, and documentation to ensure compliance. To achieve certification, an organization must meet 100 percent of the mandatory elements and 60 percent of the recommended elements, per section. Twenty-three organizations currently are involved in a CIMS certification case-study program, with three already achieving certification. For a list of case-study participants or to apply to certify to CIMS, visit Certification officially opens to the industry-at-large this fall, but applications are already being accepted. The CIMS Certification Guide, which helps organizations better understand what is required to comply with the Standard, is also available to provide more in-depth explanations of how to meet the Standard’s various requirements.

About ISSA

As the leading international trade association for the cleaning industry, ISSA’s worldwide membership includes more than 4,800 distributor, manufacturer, building service contractor, and in-house service provider members. The association is headquartered in Lincolnwood, IL, USA, with regional offices in Amsterdam, Netherlands; Monterrey, Mexico; Singapore; and Shanghai, China. ISSA also works with more than 75 associations, alliances, and government agencies around the world to represent the cleaning industry. For more information, visit

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