Don’t Get Stuck in the ‘Friend Zone’
In service industries like commercial cleaning, building strong customer relationships means more than just fulfilling contract terms. It’s about building ...
Prospecting Pitfalls
Email prospecting. It’s been the go-to outreach method for decades—and for many salespeople, it’s still their comfort zone. But here’s ...
Words Laurie Hates
Leadership isn’t just about strategy, numbers, or vision. It’s also about how you communicate. The words you choose as a ...
Leading with Purpose: Two Industry Veterans on Vision, Integrity, and Staying Grounded
Learning to lead is a lot like learning to swim. You can stand at the pool's edge, listen to an ...
Rethinking Disinfection
Cleanliness has always been fundamental to how people experience a physical space. No matter the industry, the visual and sensory ...
The Team Sport of Patient Safety: Bringing Facility Services Into the Circle of Care
In healthcare, cleanliness conversations tend to revolve around protocols, products, and compliance. But at the 2026 Healthcare Surfaces Summit, to ...
How to End Period Poverty: Steps Facilities Can Take GalleryHow to End Period Poverty: Steps Facilities Can Take
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How to End Period Poverty: Steps Facilities Can Take
Every day, millions of people miss school, skip work, or compromise their health because they cannot afford or access menstrual ...
The Leadership Bottleneck
In the facilities services industry, we often discuss labor in terms of metrics: headcount, turnover rates, and hours worked. But ...
Going Mainstream
ISSA Show North America 2025 did not disappoint. Automation and innovation were everywhere, including on the show floor, in education ...
Cleaning with a Conscience
The cleaning industry has always operated with a conscience—whether we used that word or not. Every day, cleaning professionals make ...
