From the Cleaning Crew to the Corner Office
Roxana Aviles was 20 years old, a young mother and a manager at McDonald’s when Holly Moore offered her a ...
The Technician Customers Wait For
Some homeowners in Palm Beach Gardens, Florida, would rather wait than switch. When a scheduling change sent a different team ...
Building Companies and Opening Doors: Meet the Two ISSA VEO Visionario Award Winners
Building a successful cleaning company is one accomplishment. Keeping it growing year after year is another. Helping other people build ...
The Half-Life of Expertise: Why Learning Matters More in the Smart Building Era
Continuous learning helps facilities and cleaning professionals make better decisions about smart building technology. As sensors, robotics and artificial intelligence ...
How to Turn Government Contracts Into Growth
Eric Marceleño went to work for his wife’s janitorial company in February 2016. He didn’t wait until morning to start ...
From Custodian to CEO: A Family Legacy Built on Showing Up
In 1985, fresh out of Santa Clara University, Ernesto Moreno told his father he would be a janitor. Armando Moreno ...
Leverage, Language and a Bigger Table
Victor Lizano has spent more than 30 years in financial services, much of that time working alongside small and medium-sized ...
When Growing a Company Means Growing Yourself
Nancy Galván started Unica Enterprises in 2007 with a business plan, a pile of debt and no clients. Nearly two ...
Planning for the Day the Sole-Source Contracts Stop
Unica Enterprises had been in the U.S. Small Business Administration’s (SBA) 8(a) Business Development Program for about a year when ...
Before the Forecast Becomes the Emergency
A flooded parking lot can stop a business cold. A heat wave that drags into its second week can do ...
