As ISSA president, I often find myself reflecting on how far our industry has come and how far we still need to go in shifting the perception of what we do. For too long, cleaning has been viewed primarily through the lens of appearance. Shiny floors and spotless lobbies were the markers of success. But ...
While cleaning for health (CFH) is critical to protect the well-being of facility users or residents, service providers often struggle to define its purpose and explain how it reduces exposure to specific unhealthy indoor elements. Building service contractors (BSCs) and in-house facility service providers (ISPs) who can define what a CFH program means to their ...
When it comes to cleaning, too many organizations still focus on what’s visible—shiny floors, empty trash bins, and spotless windows. But Laurie Sewell, president of ISSA and the CEO of Servicon, believes the real goal should be cleaning for health. And she’s not just talking about hospitals. From school classrooms to warehouse floors, Sewell said, ...
In any workplace, from the board room to the break room, one constant remains: Tough conversations are inevitable. Whether it’s giving difficult feedback, resolving conflict, navigating restructuring, or addressing underperformance, knowing how to handle these conversations with empathy and strategy is a vital leadership skill. In a recent webinar by the ISSA Hygieia Network, three ...
Artificial intelligence (AI) is no longer something you only hear about in tech news or sci-fi movies. It’s becoming part of everyday life—and the best part is, you don’t need to be an expert to start using it. With a well-constructed, simple prompt, anyone can unlock tools that help with writing, planning, organizing, and more. ...
A saga of family, relationships, and integrity. With 93 years as a premier manufacturer representative group in the United States, Avision specializes in connecting manufacturers with the best distributors to reach the ideal end user at local and national levels. As an outsourced sales and marketing firm, Avision makes it easy for manufacturers and distributors ...
In response to the rapidly evolving landscape of Extended Producer Responsibility (EPR) laws across the United States, ISSA is proud to announce the release of a comprehensive EPR Summary tailored specifically for the cleaning industry. This invaluable resource provides our members with crucial insights into the new regulatory requirements affecting packaging for commercial and household ...
A few nights ago, I was scrolling through social media and decided to post a comment in one of the groups focused on front-line employees, such as custodians and janitors, specifically those in school systems and universities. I saw the opportunity to make a meaningful impact with a small gesture. I asked a simple question ...
ISSA Show North America 2024 showcased the industry’s impact and importance. ISSA Show North America 2024 gathered over 600 exhibiting brands to connect with building service contractors (BSCs), facility service professionals, distributors, and residential cleaning firms at the Mandalay Bay Convention Center in Las Vegas, November 17-21, 2024. The industry event, hosted alongside the Building ...
10 effective leadership-building strategies—with the customer experience in mind. In today’s culture, customer experience (CX) and customer service set businesses apart from the competition. Years ago, it was a product-driven society; if you had the only product, you won the game. However, the internet has changed the game radically for all of us. You can ...
ISSA is the world’s leading trade association for the cleaning industry with more than 11,000 members, including distributors, manufacturers, manufacturer representatives, wholesalers, building service contractors, in-house service providers, residential cleaners, and associated service members.
Celebrating a century in 2023 marked an incredible milestone for us. Thank you to everyone who made it an unforgettable journey. Explore the amazing moments and memories from our centennial celebration.
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