The Language of Sustainability (Part 2)
Many of us assume that the term “climate change” is relatively new, dating back to maybe the early 1980s. However, ...
The Pareto Principle in Distribution
Most of us have heard of the 80/20 rule, also known as the Pareto Principle. It was named after Italian ...
Goodbye Dear Friend
As most of the industry already knows, former ISSA executive director Jack D. Ramaley passed away January 20, 2018. He ...
Haviland Corp.: Family-Focused for the Future
Multi-generational companies were once the norm in the cleaning industry. But over the last couple of decades, there appears to ...
Linoleum Floor Care Tips
Cleaning professionals may be a bit surprised to hear that linoleum floors—first introduced more than 120 years ago—are making a ...
The Language of Sustainability
The professional cleaning industry is about to enter an entirely new world, the world of sustainability. Yes, I know some ...
The Opposite of Yes
I presented a seminar at an industry conference last weekend. Immediately afterward, I had a table set up alongside the ...
Consultative Selling: What, Why Not, and Why Now?
Over the past few years, distributors and salespeople in the professional cleaning industry have heard the term ‘consultative selling’ used ...
The Cleaning Industry Gets Social
Social media is an all-encompassing term for interactions created and shared in a virtual community or network. It can take ...
Working Together to Stop the Spread of Disease
A major professional cleaning-related organization conducted a study looking into the types of comments people leave on social media sites ...
