Our research has found that people who are responsible for cleaning buildings extensively use Google to make “informed” or “smarter” decisions. We also found that people are increasingly using artificial intelligence (AI) chatbots to “make or assist in decisions” about the procurement and use of cleaning products. We have an ongoing research question: Will people ...

The cleaning industry is entering a new era, one that can best be described as the rise of physical AI. If artificial intelligence (AI) has traditionally been understood as software that analyzes information, predicts outcomes, or generates recommendations, physical AI goes a step further. It brings intelligence into the real world through machines that can ...

When cleaning companies think about artificial intelligence (AI), they often picture faster answers, auto-filled forms, and proposals that almost write themselves. But for proposal expert Chris Arlen, president of revenue-IQ, AI is not a magic proposal machine. It is a powerful tool—but only in the hands of people who still do the hard work of thinking, ...

Here’s something nobody saw coming: The generation most skeptical of artificial intelligence (AI) isn’t the one who doesn’t understand it. It’s the one who understands it best. Every new technology faces resistance. The internet? A fad. Smartphones? Unnecessary. Social media? A waste of time. But tech skepticism has always followed the same pattern—older workers resisted, ...

The Inevitable Advantage AI is no longer a future consideration—it’s already shaping how businesses operate, compete, and grow. This article explores why early adopters are gaining an edge and how practical AI tools are becoming part of everyday business advantage, not just innovation conversations. AI Skepticism Not everyone is convinced—and that hesitation is understandable. From ...