Innovations, Trends & Technology

The Human Side of Artificial Intelligence

By |2026-07-16T17:32:36-05:00July 17, 2026|

Artificial intelligence (AI) keeps showing up in our industry conversations, and I think we are talking about it the wrong way. We are talking around it. What we are not talking enough about is what we want it to actually do, and who benefits when it does it. I lean toward a concept I call ...

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Continuous Improvement

By |2026-07-15T20:27:12-05:00July 16, 2026|

Crossing the chasm and reaching the tipping point are important milestones, but they do not guarantee long-term success. They simply mean the market is ready. The real value of physical AI is realized only when your organization learns how to improve performance over time. That is where continuous improvement becomes essential. Why continuous improvement matters ...

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Smarter Cleaning Decisions

By , , |2026-05-20T15:38:13-05:00May 20, 2026|

Our research has found that people who are responsible for cleaning buildings extensively use Google to make “informed” or “smarter” decisions. We also found that people are increasingly using artificial intelligence (AI) chatbots to “make or assist in decisions” about the procurement and use of cleaning products. We have an ongoing research question: Will people ...

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Physical AI and the Next Chapter of Productivity

By |2026-05-20T11:13:10-05:00May 20, 2026|

The cleaning industry is entering a new era, one that can best be described as the rise of physical AI. If artificial intelligence (AI) has traditionally been understood as software that analyzes information, predicts outcomes, or generates recommendations, physical AI goes a step further. It brings intelligence into the real world through machines that can ...

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Proposals: From AI Draft to Human Win

By |2026-02-02T12:00:08-06:00February 2, 2026|

When cleaning companies think about artificial intelligence (AI), they often picture faster answers, auto-filled forms, and proposals that almost write themselves. But for proposal expert Chris Arlen, president of revenue-IQ, AI is not a magic proposal machine. It is a powerful tool—but only in the hands of people who still do the hard work of thinking, ...

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AI Skepticism

By |2026-01-27T10:25:06-06:00January 27, 2026|

Here’s something nobody saw coming: The generation most skeptical of artificial intelligence (AI) isn’t the one who doesn’t understand it. It’s the one who understands it best. Every new technology faces resistance. The internet? A fad. Smartphones? Unnecessary. Social media? A waste of time. But tech skepticism has always followed the same pattern—older workers resisted, ...

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AI AT WORK

By |2026-01-27T10:20:53-06:00January 27, 2026|

The Inevitable Advantage AI is no longer a future consideration—it’s already shaping how businesses operate, compete, and grow. This article explores why early adopters are gaining an edge and how practical AI tools are becoming part of everyday business advantage, not just innovation conversations. AI Skepticism Not everyone is convinced—and that hesitation is understandable. From ...

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The Q2 Reality Check

By |2025-12-11T11:28:37-06:00November 5, 2025|

Market Study by Precision After a rocky start to the year, the cleaning and hygiene industry showed modest signs of stabilization in the second quarter (Q2) of 2025. According to Precision’s Q2 Cleaning & Hygiene Report, the overall portfolio was down 4% compared to Q2 2024, but more importantly, up 3% compared to Q1 2025. ...

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From Threat to Teammate: Rethinking AI’s Role in Your Daily Work

By |2025-10-01T14:46:56-05:00September 25, 2025|

ISSA Hygieia’s recent Masterclass webinar event, moderated by Caroline Bane, the senior director of merchandising at BradyPLUS, cut through hype and jargon to show practical, low-risk ways professionals can use artificial intelligence (AI) today. Two longtime ISSA Hygieia advocates led the session: Laura Craven of Imperial Dade and David Brownley of GOJO Industries. Their core ...

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Indoor Air Quality: Key Strategies for Cleaner, Healthier Spaces

By |2025-06-12T13:15:01-05:00June 12, 2025|

What Is Indoor Air Quality?  Indoor air quality (IAQ) refers to the cleanliness and health of the air inside buildings. From schools and offices to healthcare facilities and commercial spaces, the quality of indoor air plays a crucial role in the health, comfort, and productivity of the people who live and work in these environments.  ...

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