Artificial intelligence (AI) helps make the complicated simple, but we need to avoid merely using it as a simple Q&A tool or risk making our futures complicated. Why? AI is poised to take away jobs that computers can do better than people, such as academic researchers, generalist writers whomever leave the office, basic product support ...
New AI tools show up faster than most cleaning companies can evaluate them. The harder question, according to two speakers at the 2026 ISSA VEO Conference in Dallas, is whether the people expected to use those tools will trust them long enough to make a difference. That question drives “Leading with AI and Humanity in ...
Allan Industries is testing what automation looks like on the ground floor of a union town. At a newly built commercial property on Market Street in Philadelphia, autonomous vacuums and a robotic scrubber now work alongside the company’s union cleaning crews, taking over the long hallways and open lobbies that used to eat up hours ...
In the first two articles in this series, we introduced physical AI as the next evolution of facility management and connected it to continuous improvement. The next logical step is to connect those ideas to productivity and profitability. That is where the conversation becomes practical, measurable, and important to every facility management company, building service ...
From smart dispensers and connected equipment to occupancy sensors and predictive maintenance, the Internet of Things (IoT) is transforming cleaning from a reactive task into a data-driven operation. Real-time insights help facility managers optimize labor, improve service quality, reduce waste, and respond to issues before they become complaints. As connected technologies become more accessible, cleaning ...
Artificial intelligence (AI) keeps showing up in our industry conversations, and I think we are talking about it the wrong way. We are talking around it. What we are not talking enough about is what we want it to actually do, and who benefits when it does it. I lean toward a concept I call ...
Crossing the chasm and reaching the tipping point are important milestones, but they do not guarantee long-term success. They simply mean the market is ready. The real value of physical AI is realized only when your organization learns how to improve performance over time. That is where continuous improvement becomes essential. Why continuous improvement matters ...
Our research has found that people who are responsible for cleaning buildings extensively use Google to make “informed” or “smarter” decisions. We also found that people are increasingly using artificial intelligence (AI) chatbots to “make or assist in decisions” about the procurement and use of cleaning products. We have an ongoing research question: Will people ...
The cleaning industry is entering a new era, one that can best be described as the rise of physical AI. If artificial intelligence (AI) has traditionally been understood as software that analyzes information, predicts outcomes, or generates recommendations, physical AI goes a step further. It brings intelligence into the real world through machines that can ...
When cleaning companies think about artificial intelligence (AI), they often picture faster answers, auto-filled forms, and proposals that almost write themselves. But for proposal expert Chris Arlen, president of revenue-IQ, AI is not a magic proposal machine. It is a powerful tool—but only in the hands of people who still do the hard work of thinking, ...
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