The People Playbook Behind a 91.4% Employee Retention Rate
For building service contractors, frontline turnover can start to feel like weather. Something to complain about, plan around and accept. Industry estimates put janitorial frontline turnover near 200%, at an average cost of roughly $3,500 each time someone walks out the door. KB Building Services in Omaha, Nebraska, stopped accepting it. Channing Johnson, president of ...

