Victor Lizano has spent more than 30 years in financial services, much of that time working alongside small and medium-sized businesses as a banker, mentor and advisor. Today he applies that experience to the cleaning industry as co-owner and general manager of Amazing 360 Commercial Services, LLC, the Indianapolis-area company he runs with his wife. ...
A flooded parking lot can stop a business cold. A heat wave that drags into its second week can do the same, as can a hurricane that knocks out a key supplier 500 miles away. Severe weather rarely shows up at a convenient time, and the damage often reaches past the building it hits. Steve ...
Debbie Sardone never set out to build a business. Early in her marriage, she and her husband were poor enough to qualify for government assistance, though pride kept them from accepting it. He worked three jobs and eventually went back to the police department for a steady paycheck. She started cleaning houses out of the ...
Frontline turnover in commercial cleaning runs at an estimated 200% a year, and each departure costs roughly $3,500 to replace. Labor is already the largest expense for a building service contractor. Channing Johnson, president of KB Building Services in Nebraska, considers turnover the industry's biggest problem and one it rarely puts enough effort into solving. ...
Plenty of cleaning business owners take pride in owing nothing. They’ve paid off the trucks and equipment, and nobody at a bank has a say in how the company runs. Steve Mastin, chief financial officer of 4M Building Holdings in St. Louis, knows owners like that. He described a friend, a local businessman who pays ...
New AI tools show up faster than most cleaning companies can evaluate them. The harder question, according to two speakers at the 2026 ISSA VEO Conference in Dallas, is whether the people expected to use those tools will trust them long enough to make a difference. That question drives “Leading with AI and Humanity in ...
Juan Carlos Cerda has lived in the United States since he was three. He grew up in Dallas, graduated from Yale University and now serves as the Texas state director for the American Business Immigration Coalition (ABIC), a bipartisan group of more than 2,000 CEOs and employers pushing for immigration reform. He is also a ...
The cleaning and facility solutions industry, represented by ISSA, which we are proud to be a member of, is never short on conversations about labor. We talk about recruiting, turnover, attendance, training, safety, reliability, and retention, while wondering where to find people who will show up, follow the process, care about quality, and take pride ...
From smart dispensers and connected equipment to occupancy sensors and predictive maintenance, the Internet of Things (IoT) is transforming cleaning from a reactive task into a data-driven operation. Real-time insights help facility managers optimize labor, improve service quality, reduce waste, and respond to issues before they become complaints. As connected technologies become more accessible, cleaning ...
When the professional cleaning industry gathers this November at the ISSA Show North America 2026 in Las Vegas, one topic will take center stage—sustainability. This year’s program goes far beyond environmental responsibility. It focuses on how sustainability helps organizations reduce costs, improve efficiency, strengthen customer relationships, manage risk, and build more resilient businesses. Simply put, ...
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