Two years after ISSA named its inaugural class of Emerging Leaders, honorees are returning to the show floor to discuss what that recognition set in motion. Ashley Butler, vice president and general manager of GP PRO, a division of Georgia-Pacific, and Konstantin Ekelman, sales director at Imperial Brady, share their thoughts as panelists for “Leadership ...
In 1985, fresh out of Santa Clara University, Ernesto Moreno told his father he would be a janitor. Armando Moreno had spent 35 years as an educator and school administrator, and he believed deeply in higher education. His answer is now part of family lore: “If you are going to be a janitor, be a ...
Victor Lizano has spent more than 30 years in financial services, much of that time working alongside small and medium-sized businesses as a banker, mentor and advisor. Today he applies that experience to the cleaning industry as co-owner and general manager of Amazing 360 Commercial Services, LLC, the Indianapolis-area company he runs with his wife. ...
Nancy Galván started Unica Enterprises in 2007 with a business plan, a pile of debt and no clients. Nearly two decades later, the Dallas-based facilities services company employs more than 185 people and serves DFW Airport, local municipalities and federal agencies across North Texas. At the 2026 ISSA VEO Conference in Dallas, where Galván was ...
A flooded parking lot can stop a business cold. A heat wave that drags into its second week can do the same, as can a hurricane that knocks out a key supplier 500 miles away. Severe weather rarely shows up at a convenient time, and the damage often reaches past the building it hits. Steve ...
Debbie Sardone never set out to build a business. Early in her marriage, she and her husband were poor enough to qualify for government assistance, though pride kept them from accepting it. He worked three jobs and eventually went back to the police department for a steady paycheck. She started cleaning houses out of the ...
Frontline turnover in commercial cleaning runs at an estimated 200% a year, and each departure costs roughly $3,500 to replace. Labor is already the largest expense for a building service contractor. Channing Johnson, president of KB Building Services in Nebraska, considers turnover the industry's biggest problem and one it rarely puts enough effort into solving. ...
Plenty of cleaning business owners take pride in owing nothing. They’ve paid off the trucks and equipment, and nobody at a bank has a say in how the company runs. Steve Mastin, chief financial officer of 4M Building Holdings in St. Louis, knows owners like that. He described a friend, a local businessman who pays ...
New AI tools show up faster than most cleaning companies can evaluate them. The harder question, according to two speakers at the 2026 ISSA VEO Conference in Dallas, is whether the people expected to use those tools will trust them long enough to make a difference. That question drives “Leading with AI and Humanity in ...
Juan Carlos Cerda has lived in the United States since he was three. He grew up in Dallas, graduated from Yale University and now serves as the Texas state director for the American Business Immigration Coalition (ABIC), a bipartisan group of more than 2,000 CEOs and employers pushing for immigration reform. He is also a ...
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