Most of us have heard of the 80/20 rule, also known as the Pareto Principle. It was named after Italian economist Vilfredo Pareto. He came up with the concept back in 1906, when he noticed that 80 percent of the land in Italy was owned by 20 percent of the population. The essence of the ...
As most of the industry already knows, former ISSA executive director Jack D. Ramaley passed away January 20, 2018. He was 97 years old. It was a great loss for all who knew him whether as a friend, a mentor, or a boss. “Jack was one of the best executive directors anyone could hope for,” ...
Multi-generational companies were once the norm in the cleaning industry. But over the last couple of decades, there appears to have been a shift, with the younger generation opting not to accept the torch from their parents by either not participating or selling off the family business altogether. One company that is bucking this trend ...
Cleaning professionals may be a bit surprised to hear that linoleum floors—first introduced more than 120 years ago—are making a comeback. But while this flooring material used to be found mainly in homes and residential facilities, it is now becoming popular in commercial locations. The key reason for this trend is that many types of ...
The professional cleaning industry is about to enter an entirely new world, the world of sustainability. Yes, I know some in our industry have already started on this journey, but many more are just about to get on board. To help make this venture far more comfortable and rewarding, the following is the first of ...
I presented a seminar at an industry conference last weekend. Immediately afterward, I had a table set up alongside the stage to sell books. I processed a few sales with cash and credit cards and finally there was only one person standing in front of me, with a book in her hand. “Can I sell ...
Over the past few years, distributors and salespeople in the professional cleaning industry have heard the term ‘consultative selling’ used more frequently. Consultative selling is a process in which the salesperson or jansan distributor evolves from the traditional supplier role to become the customer’s trusted advisor. This type of selling requires and allows for considerable ...
Social media is an all-encompassing term for interactions created and shared in a virtual community or network. It can take on many different forms such as blogs and microblogs, social networks, photo and video sharing, and discussion forums. According to a Nielsen Media Research report, Americans spent 121 billion minutes in July 2012 on social media ...
A major professional cleaning-related organization conducted a study looking into the types of comments people leave on social media sites concerning the appearance of restrooms in facilities such as restaurants, retail stores, and public facilities. The study revealed that building users pay surprisingly close attention to how well maintained restrooms are, and in at least ...
Often we read about the notion that there are companies considered too big to fail. But let’s consider the reverse condition and take a serious look at the situation within our industry with regard to success and survival relative to a company’s size. Put simply, the underlying question is: “Does size matter?” In general terms, ...
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