Carpet-cleaning technicians tell me one of the most frequently asked questions they receive from clients is, “How long it will take the carpeting to dry?” Technicians need to be knowledgeable about how carpets dry and how they can speed up the process when and where possible. But why is drying time so important? Of course, ...
There is nothing more crucial to the acquisition of new business than a successful walkthrough. So let's start at the beginning: After you have introduced yourself and exchanged business cards, you will begin walking the building with the manager or building owner. During this time, you will be asking a lot of questions—but most importantly, ...
According to industry icons such as Stephen Ashkin, president of The Ashkin Group and the industry’s leading advocate for green cleaning, and David Frank, president of the American Institute for Cleaning Sciences and a foremost expert on facility maintenance and jansan distribution, the professional cleaning industry will play a crucial role in helping its clients ...
It was 1963 in Rochester, NY, and medical biological photographer Frank De Rosa was at a career crossroads. Unhappy with his position, he had left his job at a local hospital to seek out better opportunities. Also a skilled musician and songwriter he started playing music on the night club circuit in Upstate New York, ...
“Do everything in your power to make the people you are hoping to sell feel appreciated and important, and they will become your customers. Treat the people who are already buying from you the same way, and they will remain your customers for life.”—Dale Carnegie Take this quote to heart; it can go a long ...
When Holly Borrego began working as a restroom cleaner, 30 years ago the idea that sensors could be used to monitor paper towel dispensers or the level of trash in a garbage can was the stuff of dreams. Today, such sensors are a reality; they are also just one example of how data analytics provided ...
Henry Ford said, “Nothing is particularly hard if you divide it into small jobs.” This is so true when trying to find additional profit from client accounts (if you are a building service contractor) or money in a facility’s cleaning and maintenance budget (if you are an in-house facility manager). Both contractors and facility managers ...
In the cleaning industry, there are many misunderstandings about disinfectants and sanitizers. The terms are frequently interchanged in discussions, as many people believe they have the same meaning. Though they are similar, there are differences between sanitizing and disinfecting. A disinfectant is a chemical that completely destroys all organisms listed on its label. The organisms ...
I had been in my current position as a custodial superintendent for the Department of Housing at a major university in the southeastern United States for about six months. While I was still learning the nuances of the operation, I was visited by two vendors selling cleaning chemicals and supplies. These two vendors had diametrically different ...
Thinking Pink for a Reason Sometimes a short conversation can spark a movement that impacts the lives of thousands. Little did Debbie Sardone know that years ago a simple call inquiring about pricing would lead to her establishing one of the most active and successful nonprofits associated with the cleaning industry. Almost 18 years ago, ...
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