If your job entails taking calls or walk-ins from unhappy, irate customers, you’ve got your work cut out for you. Employees who deal with these situations are especially vulnerable to outbursts from customers who are going through an emotional, stressful time. Big to them; possibly small to you. As a communications expert, I’ve developed ways ...
The Professional Retail Store Maintenance Association has put out the PRSM annual trends report for 2017 and every article has a common thread: change. From the evolving role of facilities managers to developing technology to shifts in regulations, the industry requires facilities maintenance and janitorial service providers to stay on their toes. Prestige Maintenance USA ...
Technology has become such an integral part of daily life that we often don’t realize just how advanced the products we use have become. Cell phones, televisions, cars, washing machines—to name a few—now offer models that incorporate the latest technologies to provide the greatest of convenience, productivity, cost savings, and safety. Add to that list ...
In the classic golf-themed comedy Caddyshack, Judge Smails (played by actor Ted Knight) asks Ty Webb (Chevy Chase), one of the top golfers at the stodgy Bushwood Country Club, what his score was that day. When Webb replies, “Oh, Judge, I don’t keep score,” Smails asks, “Then how do you measure yourself with other golfers?” ...
Rising labor costs with minimum-wage increases are driving industrial and institutional (I&I) end-users to cut back on costs, which includes less spending on cleaning chemicals and/or reduced frequency of performing certain cleaning tasks. There is also some growth in private-label cleaning chemicals as end-users seek low prices and value from their jansan chemicals. There are ...
As the year comes to a close, cleaning professionals are looking for ways to boost their business in 2017. As part of ISSA’s mission to change the way the world views cleaning, the association has developed a wealth of tools to assist you with addressing critical concerns of your customers and take your business to ...
As 2016 comes to a close, most ISSA members are either just finishing unpacking from ISSA/INTERCLEAN North America 2016 in Chicago, IL, a few weeks ago or preparing for the upcoming ISSA/INTERCLEAN Latin America 2017 in Mexico City, Mexico, in a few months. But did you know ISSA has a variety of tools designed to ...
The ISSA / INTERCLEAN® North America show made its way back to the Windy City just as the Chicago Cubs prepared for its first-ever World Series appearance in 71 years. As the city was revved up for that historic week, the ISSA / INTERCLEAN brought its own version of the “World Series” for the international ...
The most important week in the cleaning industry is almost upon us! ISSA/INTERCLEAN North America® 2016 provides participants with a plethora of educational sessions and networking opportunities. But how can you make the most of your limited time in Chicago, IL, this October? From seasoned veterans to rookies, every attendee can leverage these seven tools ...
In the presence of many infectious diseases, consumers understand the important role hand hygiene plays in maintaining good health. The public has become more aware about frequent hand washing as a tool to avoid viruses and the spread of germs, which has resulted in increased frequency of handwashing. Thence, sales of professional-use hand care products ...
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