The People Playbook Behind a 91.4% Employee Retention Rate

The People Playbook Behind a 91.4% Employee Retention Rate

By |2026-10-22T16:21:22-05:00October 22, 2026|

For building service contractors, frontline turnover can start to feel like weather. Something to complain about, plan around and accept. Industry estimates put janitorial frontline turnover near 200%, at an average cost of roughly $3,500 each time someone walks out the door. KB Building Services in Omaha, Nebraska, stopped accepting it. Channing Johnson, president of ...

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Excel Dryer Introduces XLERATORsync Hand Dryer for Integrated Sink Systems

By |2026-10-21T16:29:24-05:00October 21, 2026|

Excel Dryer, Inc. is advancing commercial restroom design with the XLERATORsync® Hand Dryer, a sink mounted solution designed to improve hygiene, sustainability and efficiency in commercial restrooms. The touch-free fixture allows users to wash, rinse and dry their hands in one location, helping reduce mess and limit the spread of germs. “The XLERATORsync brings together ...

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3M and AWS Collaborate to Advance Optical Connectivity Innovation

By |2026-10-21T14:44:01-05:00October 21, 2026|

 3M (NYSE: MMM) and Amazon Web Services (AWS) today announced an expanded strategic collaboration. AWS plans to deploy and scale 3M's Expanded Beam Optical (EBO) platform for its data center infrastructure. Together, the two leading American companies will advance co-innovation and investment in optical connectivity and the critical infrastructure needed for next-generation super intelligence (SI), also known ...

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Why Can’t My Salespeople Get Appointments Like They Used To?

By |2026-10-21T14:09:06-05:00October 21, 2026|

Buyers have changed how they do things, and one of the biggest shifts is in how they respond to outreach. I'm going to tell you something that nobody else is going to tell you. Making appointments with prospects is harder—much harder—than it was 20 years ago, or even 10. That's a problem, because if you're ...

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Making the Switch: What to Consider When Choosing Cleaning and Disinfection Products

By |2026-10-21T13:59:21-05:00October 21, 2026|

For hospitals, restaurants and other facilities, switching cleaning, disinfection or infection prevention products may seem like a straightforward purchasing decision. But that decision's impact extends well beyond the cost of the product itself. A new solution can affect employee workflows, compliance, surface compatibility, supply continuity and ultimately the effectiveness of an infection prevention program. Before ...

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ABM and Buffalo Bills Team up for a New Era at Highmark Stadium

By |2026-10-20T12:34:59-05:00October 20, 2026|

With the NFL season in full swing and more than 60,000 fans packing the new Highmark Stadium on game day, ABM (NYSE: ABM), a leading provider of facility, engineering, and infrastructure solutions, is building on its two-year partnership with the Buffalo Bills, providing janitorial services and light operational support at the team’s new home in ...

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From the Cleaning Crew to the Corner Office

By |2026-10-22T13:23:49-05:00October 19, 2026|

Roxana Aviles was 20 years old, a young mother and a manager at McDonald’s when Holly Moore offered her a job cleaning houses. Maids and Moore was barely more than an idea at the time. “I saw total potential in her,” Moore recalled. “It was just me and her. And we were struggling, wearing all ...

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The Technician Customers Wait For

By |2026-10-22T13:22:51-05:00October 19, 2026|

Some homeowners in Palm Beach Gardens, Florida, would rather wait than switch. When a scheduling change sent a different team into one client’s home, he closed his review with a simple declaration: “I’m still not giving up Laura!” That Laura is Laura Alvarez, a cleaning technician at Neat & Repeat Cleaning and the 2026 winner ...

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ISSA Leg. & Reg. Update l Updated EPR Resource Now Available

By |2026-10-19T16:36:41-05:00October 19, 2026|

Welcome to the latest ISSA Legislative & Regulatory Update, a biweekly round up of the public policies currently impacting the cleaning and facility solutions industry. This update touches on ISSA’s newly updated EPR-compliance resource, ISSA Advocacy at the upcoming show, the 2027 ISSA Clean Advocacy Summit, and more. Want to stay informed about critical government ...

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13-Year-Old Raji Doshi Named America’s Top Young Scientist for Inventing an Algae-Aragonite Alkalinity System to Reduce CO2-Driven Ocean Acidification

By |2026-10-15T15:10:16-05:00October 15, 2026|

3M and Discovery Education today named 8th grader Raji Doshi as the winner of the 2026 3M Young Scientist Challenge, the nation's premier middle school science competition. Raji lives in Farmington, Connecticut, and attends Stanford Online High School. She distinguished herself by engineering a natural algae-and-aragonite system, an inventive solution to address ocean acidification by increasing ...

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