Every year, thousands of us gather at the ISSA Show North America to talk about our industry’s future. This year, I want to talk about something that cuts across every booth on the floor: sustainability. Not a buzzword or a political statement—a business strategy the smartest entrepreneurs in our industry are already using to win. ...
Artificial intelligence (AI) helps make the complicated simple, but we need to avoid merely using it as a simple Q&A tool or risk making our futures complicated. Why? AI is poised to take away jobs that computers can do better than people, such as academic researchers, generalist writers whomever leave the office, basic product support ...
A new CEO gets the title on day one. Earning the trust of the people doing the work takes longer, and Craig Honig went looking for it on foot. Honig became CEO of Servicon on May 4, 2026, succeeding Laurie Sewell, who joined Servicon more than two decades ago, has led it as president and ...
Visitor registration is now open for the 28th China Clean Expo (CCE), which takes place March 30 to April 2, 2027, at the Shanghai New International Expo Center (SNIEC). IM Sinoexpo organizes the event with support from ISSA, The Association for Cleaning and Facility Solutions. CCE is the largest cleaning industry exhibition in Asia, providing ...
For building service contractors, frontline turnover can start to feel like weather. Something to complain about, plan around and accept. Industry estimates put janitorial frontline turnover near 200%, at an average cost of roughly $3,500 each time someone walks out the door. KB Building Services in Omaha, Nebraska, stopped accepting it. Channing Johnson, president of ...
Buyers have changed how they do things, and one of the biggest shifts is in how they respond to outreach. I'm going to tell you something that nobody else is going to tell you. Making appointments with prospects is harder—much harder—than it was 20 years ago, or even 10. That's a problem, because if you're ...
For hospitals, restaurants and other facilities, switching cleaning, disinfection or infection prevention products may seem like a straightforward purchasing decision. But that decision's impact extends well beyond the cost of the product itself. A new solution can affect employee workflows, compliance, surface compatibility, supply continuity and ultimately the effectiveness of an infection prevention program. Before ...
Roxana Aviles was 20 years old, a young mother and a manager at McDonald’s when Holly Moore offered her a job cleaning houses. Maids and Moore was barely more than an idea at the time. “I saw total potential in her,” Moore recalled. “It was just me and her. And we were struggling, wearing all ...
Some homeowners in Palm Beach Gardens, Florida, would rather wait than switch. When a scheduling change sent a different team into one client’s home, he closed his review with a simple declaration: “I’m still not giving up Laura!” That Laura is Laura Alvarez, a cleaning technician at Neat & Repeat Cleaning and the 2026 winner ...
Building a successful cleaning company is one accomplishment. Keeping it growing year after year is another. Helping other people build their own futures along the way is what the ISSA VEO Visionario Award was created to recognize. Nancy Galván, founder and CEO of Unica Enterprises in Dallas, and Veronica Vidal, founder and CEO of Custom ...
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