STRAIGHT TALK -The Customer Journey

STRAIGHT TALK -The Customer Journey

By |2024-01-05T22:20:18-06:00April 6, 2020|

The majority of ISSA member companies are involved, in some way, in sales. Building service contractors sell their cleaning services. Wholesalers and distributors sell products through the traditional supply chain. Manufacturers provide products for the cleaning industry, typically selling through the supply chain and some directly to end users. Online selling is flexing its muscles ...

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IEHA Offers Deming Workshops Nationally

By |2024-01-05T22:20:17-06:00April 3, 2020|

Given the strong response to, participation in, and requests for more information regarding the IEHA-Deming Institute workshops at 2019’s ISSA Show, IEHA―a division of ISSA―has expanded key takeaways and provided national access through three IEHA-Deming workshops in 2020: Oakland CA, [Venue TBA]: June 25, 2020 (8 hours) San Antonio TX, Four Points by Sheraton, San ...

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The Necessary Evil Part 2

By |2024-01-05T22:20:17-06:00April 1, 2020|

In the September 2019 issue of ISSA Today, we discussed how to meld marketing strategy and tactical programs to provide specific deliverables to address defined prospect pains. The result is a vastly improved value proposition to take to market. The next step is to understand how to utilize the sales process to drive your value ...

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Become an ‘Employer of Choice’

By |2024-01-05T22:20:16-06:00March 31, 2020|

Among the greatest challenges facing small business owners today is attracting and retaining talented and reliable workers. One factor that can profoundly influence a small company’s competitive position in the employment market is its employee benefits package. A company that offers meaningful employee benefits can emerge as the “employer of choice” for many job candidates. ...

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An Industry Unites – Part 5

By |2024-01-05T22:20:22-06:00March 30, 2020|

Editor’s Note: This article is the last of a five-part series (see previous articles on BSCs, manufacturers, distributors, and environmental services (EVS) workers)  investigating what the cleaning industry is doing in response to the COVID-19 crisis. Everyone is keeping a close eye on what the U.S. government is doing amid the coronavirus pandemic to help not only the ...

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COVID-19: Where We Go From Here Is Up to US

By |2024-01-05T22:20:24-06:00March 30, 2020|

That there is nothing sexy about the janitorial industry is a truth most of us accepted when we entered it and have lived with ever since. So it was surely “different” to find myself sought after by such media as CTV, CHCH, and CBC radio to tape live segments on some of their most popular ...

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Federal Coronavirus Legislative Response Summary

By |2024-01-05T22:20:14-06:00March 27, 2020|

Updated March 27, 2020 On March 27, the United States Congress passed a 3rd economic stimulus bill, the $2 trillion “Coronavirus Aid, Relief, and Economic Security (CARES) Act”. President Trump has promised to swiftly sign the measure into law.  The legislation includes a package of tax relief provisions, corporate and small business loan programs, and ...

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Flooring and Superbugs

By |2024-01-05T22:20:16-06:00March 27, 2020|

The problem with floors is gravity. You walk on floors, and everything that falls to the earth also lands on the floor and is walked upon. Then the dirt and soils are stuck to the bottom of your shoes, and as you walk, you are tracking that dirty stuff everywhere. When looking at cleaning in ...

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An Industry Unites – Part 4

By |2024-01-05T22:20:21-06:00March 27, 2020|

Editor’s Note: This article is the fourth of a five-part series (see previous articles on BSCs, manufacturing, and distribution) investigating what the cleaning industry is doing in response to the COVID-19 crisis. How EVS staff are battling to prevent COVID-19 in health care and hospitality settings  Facilities that house large and varied populations, including those ...

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Supplier Audits

By |2024-01-05T22:20:15-06:00March 25, 2020|

As distributors move up the ladder, providing supplies for more and larger organizations, they can expect to undergo what is commonly referred to as a supplier audit. Many sizeable organizations conduct audits at least once per year, more often if they have uncovered irregularities or issues in a previous examination. These audits are typically part ...

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