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Kenneth Mead

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SERVICE EXCELLENCE Our definition of Service Excellence: Always exceeding our clients’ expectations in delivering the services they employ us to perform, achievement is quantified by exceeding mutually agreed upon key performance indicators. It is a tall order we know, but one that we strive for every day.
Harvard Maintenance, Inc., a privately owned company was incorporated in 1961, but has been providing quality cleaning services since the early 1900’s. Over the years, Harvard has maintained an exceptional customer retention rate. This is due in large part to its experienced management team and their commitment to customers. The Harvard service philosophy is based on customer satisfaction, teamwork, open communication, and pride in the workplace, resulting in service excellence. Today, Harvard is the fastest growing, privately owned commercial building maintenance company in the building services industry and is now joined in strategic alliances with Harvard Protection Services, LLC. (one of the nation’s premier security and risk management firms) and Harvard Services Group, Inc. (a WBENC certified 100% woman-owned and operated managed service provider), all forming the Doobin Family Companies.