Survey Finds Clean Carpet Improves Perception of Long-Term Care Facilities

September 23, 2020

A new survey from Whittaker Co. found that carpet cleanliness not only protects the health of nursing home residents, it also gives a good impression of the facility.

The survey of 2,059 adults found that 54% would question the quality of care in a long-term care facility if they noticed dirty carpet in the building. The survey also found that upon noticing dirty carpet at a long-term care facility:

  • 54% of survey respondents would complain to management 
  • 48% would question the facility’s commitment to resident and staff health
  • 46% would assume the facility is not properly cleaned 
  • 44% would consider an alternative facility for themselves or a family member to reside in
  • 40% would tell friends, family, or other residents about the lack of cleanliness 
  • 30% would complain to the local Department of Public Health 
  • 19% would write a negative review online.

Survey respondents 65 and older are more likely than their younger counterparts to be influenced by dirty carpet, with 77% noting they would complain to management or the local Department of Public Health compared 57% of those ages 18-64.

About Whittaker
Founded in 1961, Whittaker Co. is a New Castle, Pennsylvania-based manufacturer of low-moisture carpet cleaning equipment and solutions. For more information, visit