Survey Finds Clean Carpet Improves Perception of Long-Term Care FacilitiesSeptember 23, 2020
A new survey from Whittaker Co. found that carpet cleanliness not only protects the health of nursing home residents, it also gives a good impression of the facility.
The survey of 2,059 adults found that 54% would question the quality of care in a long-term care facility if they noticed dirty carpet in the building. The survey also found that upon noticing dirty carpet at a long-term care facility:
- 54% of survey respondents would complain to management
- 48% would question the facility’s commitment to resident and staff health
- 46% would assume the facility is not properly cleaned
- 44% would consider an alternative facility for themselves or a family member to reside in
- 40% would tell friends, family, or other residents about the lack of cleanliness
- 30% would complain to the local Department of Public Health
- 19% would write a negative review online.
Survey respondents 65 and older are more likely than their younger counterparts to be influenced by dirty carpet, with 77% noting they would complain to management or the local Department of Public Health compared 57% of those ages 18-64.
Founded in 1961, Whittaker Co. is a New Castle, Pennsylvania-based manufacturer of low-moisture carpet cleaning equipment and solutions. For more information, visit www.whittakersystem.com.