Survey Finds Clean Restrooms Lead to Repeat BusinessNovember 6, 2017
Customer service and quality products are important factors when consumers decide whether to return to a business a second time. But the cleanliness of public areas in the facility, including restrooms, is often the determining factor for repeat customers, according to the results of a new consumer cleaning insights survey.
The survey, released last week by Procter & Gamble Professional, found that 91 percent of respondents would have a negative opinion of a business if the public spaces were not clean, even if they received good service, Facility Executive reported. And if a facility is noticeably clean, 74 percent say they are willing to overlook slow service.
About Procter & Gamble Professional
Procter & Gamble Professional is the away-from-home division of Procter & Gamble, serving the food service, building cleaning and maintenance, hospitality, and convenience store industries. For more information, visit www.pgpro.com.